HRCI - PHR Exam

Mission Statement - answer-This is intended to define the broad mission an organization is attempting to carry out on a daily basis and is a declaration of the reason an organization exists. Vision Statement - answer-This is intended to define the specific goals an organization hopes to achieve in the future and is a declaration of the goals the organization wishes to achieve at some future point. Mechanistic Operational Org. Structure - answer-Any structure in which the operations of an organization are extremely well regulated and defined, are usually centralized, and have a large number of departments. Organic Operational Org. Structure - answer-Any structure in which an organization is loosely regulated and possibly less defined, is usually decentralized, and has a small number of departments. What are the three most common methods an HR professional might use to influence upcoming legislation? - answer-Mail, scheduling meetings with elected officials, and lobbying. Organization's Governance Process - answer-The established policies and procedures designed to meet responsibilities to employees, consumers, investors, and to society; the process is directed by the board of directors, or equivalent governing body, and executive management. Corporate Governance - answer-The interactive and structural configuration, such as hierarchical or matrix formats, of personnel within an organization that are used my management to influence the behaviors, culture, and objective outcomes of the organization itself. Active Listening - answer-An important component of communication that requires paying close attention to what is being said; it often involves making eye contact and appropriately nodding to show engagement. What are the three core elements to a successful staff meeting? - answer-1) Invite all attendees to share a little. 2) Focus on the group and any outcomes that might need adjustment or improvement. 3) Allow time for feedback in the decision-making process. Information-rich Communication Channels - answer-e.g. Phone, Videoconferencing, Face-to-Face Meetings and Presentations