Dell Tech Certification Exam Questions and
Answers with Complete Solutions 100%
Correct | 2024
If the system is not booting into the operating system, how can you check if the hard drive is detected?
- The HDD indicator light or LED
- From within the Windows (or other) operating system
- Go to BIOS
- Open the Chassis and Check
Right answer:
- Go to BIOS
What does Factory Data Reset do on Dell Venue Tablet?
- Will erase all personal data and downloaded applications on the Tablet
- Resets the hardware, personal data and applications are not affected
-Will allow you to restore the Tablet to an earlier date
-Erases only personal data, all downloaded applications will remain intact
Correct answer:
- Will erase all personal data and downloaded applications on the Tablet
State True or False:
Discrete Graphics cards connect to the motherboard of a computer system using a slot, typically an
Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect Express (PCIe)
Statement is:
- True
Why sometimes the values in BIOS cannot be saved and shows as manufacturing mode?
- The systemboard jumper is at CMOS_CLR state
,- The systemboard jumper is at SERVICE_MODE state
- The systemboard is faulty
- THe systemboard jumper is at PASSWORD-CLR state
Correct Answer:
- The systemboard jumper is at SERVICE_MODE state
Choose all that Apply:
Which of the following statements are true about the New PSU BIST?
- During PSU BIST, If PSU LED light will stay ON - PSU is functioning properly
- To restart the PSU BIST : Disconnect the AC power cord for 15 seconds (PSU BIST reset time), and
then plug in the AC power cord
- To start the PSU BIST: Plug in the AC power cord & note the LED light status
- Ensure to disconnect the AC power cord from the PSU, before starting the PSU BIST
Correct Answers:
- To restart the PSU BIST: Disconnect the AC power cord for 15 seconds (PSU BIST reset time), and then
plug in the AC power cord
- To start the PSU BIST: Plug in the AC power cord & note the LED light status
- Ensure to disconnect the AC power cord from the PSU, before starting the PSU BIST
How to initiate RTC reset?
- Connect System to an AC Power => Power ON system => Press F12 for Boot Menu => Select
Diagnostics
- Unplug AC power => Keep the system in a power off state => Disconnect system battery => Press
power button for 25 seconds to initiate RTC reset
- Connect System to an AC power => Keep the system in a power off state => Press & hold the power
button for 25 seconds => Release the power button to initiate RTC Reset
- Connect to an AC Power => Keep the System in a power off state => Press & hold the Windows key for
25 seconds => Release the power button to initiate RTC Reset
, Correct Answer:
- Connect System to an AC POwer => Keep the system in a power off state => Press & hold the power
button for 25 seconds => Release the power button to initiate RTC reset
Which Dell diagnostic tool can be used as a troubleshooting tool when the system fails to boot into the
OS?
- PAID
- My Dell
- PC Doctor
- ePSA
Correct Answer:
- ePSA
State True or False:
Depending on your Dell service plan, SupportAssist automates and facilitates your engagement with
Dell Technical Support
Correct Answer:
- True
State True or False:
After a System Board replacement, a field technician can input the service tag value only once
Correct Answer:
- True
How should the technicians handle the PCBs while dismantling or repackaging them?
- From the edge / sides
- From the surface
- From the bottom
- By the neck
Answers with Complete Solutions 100%
Correct | 2024
If the system is not booting into the operating system, how can you check if the hard drive is detected?
- The HDD indicator light or LED
- From within the Windows (or other) operating system
- Go to BIOS
- Open the Chassis and Check
Right answer:
- Go to BIOS
What does Factory Data Reset do on Dell Venue Tablet?
- Will erase all personal data and downloaded applications on the Tablet
- Resets the hardware, personal data and applications are not affected
-Will allow you to restore the Tablet to an earlier date
-Erases only personal data, all downloaded applications will remain intact
Correct answer:
- Will erase all personal data and downloaded applications on the Tablet
State True or False:
Discrete Graphics cards connect to the motherboard of a computer system using a slot, typically an
Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect Express (PCIe)
Statement is:
- True
Why sometimes the values in BIOS cannot be saved and shows as manufacturing mode?
- The systemboard jumper is at CMOS_CLR state
,- The systemboard jumper is at SERVICE_MODE state
- The systemboard is faulty
- THe systemboard jumper is at PASSWORD-CLR state
Correct Answer:
- The systemboard jumper is at SERVICE_MODE state
Choose all that Apply:
Which of the following statements are true about the New PSU BIST?
- During PSU BIST, If PSU LED light will stay ON - PSU is functioning properly
- To restart the PSU BIST : Disconnect the AC power cord for 15 seconds (PSU BIST reset time), and
then plug in the AC power cord
- To start the PSU BIST: Plug in the AC power cord & note the LED light status
- Ensure to disconnect the AC power cord from the PSU, before starting the PSU BIST
Correct Answers:
- To restart the PSU BIST: Disconnect the AC power cord for 15 seconds (PSU BIST reset time), and then
plug in the AC power cord
- To start the PSU BIST: Plug in the AC power cord & note the LED light status
- Ensure to disconnect the AC power cord from the PSU, before starting the PSU BIST
How to initiate RTC reset?
- Connect System to an AC Power => Power ON system => Press F12 for Boot Menu => Select
Diagnostics
- Unplug AC power => Keep the system in a power off state => Disconnect system battery => Press
power button for 25 seconds to initiate RTC reset
- Connect System to an AC power => Keep the system in a power off state => Press & hold the power
button for 25 seconds => Release the power button to initiate RTC Reset
- Connect to an AC Power => Keep the System in a power off state => Press & hold the Windows key for
25 seconds => Release the power button to initiate RTC Reset
, Correct Answer:
- Connect System to an AC POwer => Keep the system in a power off state => Press & hold the power
button for 25 seconds => Release the power button to initiate RTC reset
Which Dell diagnostic tool can be used as a troubleshooting tool when the system fails to boot into the
OS?
- PAID
- My Dell
- PC Doctor
- ePSA
Correct Answer:
- ePSA
State True or False:
Depending on your Dell service plan, SupportAssist automates and facilitates your engagement with
Dell Technical Support
Correct Answer:
- True
State True or False:
After a System Board replacement, a field technician can input the service tag value only once
Correct Answer:
- True
How should the technicians handle the PCBs while dismantling or repackaging them?
- From the edge / sides
- From the surface
- From the bottom
- By the neck
