Dell Client Foundations Exam Questions with
100% Correct Answers | Verified | Updated 2024.
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)?
If BT Disabled label is present inside the bottom door or chassis.
Which of the following is the correct way to trigger BIOS Recovery?
For desktops, power on the system and hold down "CTRL + Esc" Key.
Which of the following are the Pre-boot system diagnostics? (Select 2)
SupportAssist | On-board Diagnostics & ePSA
You replaced the system board of a Latitude 7530. Which method can you use to enter the laptop's
service tag?
Input the service tag in the Service Menu (SMMM).
How should the technicians handle the PCBs while dismantling or repackaging them?
From the edges/sides only without touching any other area.
For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS Recovery from
Hard Drive' option?
Update, Recovery
You are at the customer's place to service XPS 9315 system board. Which digit represents the series of
the laptop in the model's name?
9
Which of the following statements are true about Latitude Self-Heal recovery? (Select 3)
1-Self-heal can be used to recover from a no POST / no Power / no Video situation.
2-Self-heal can only be initiated when the coin cell battery & primary battery are not connected to the
system.
3-When self-heal is triggered, system will auto power-on with a blank screen, reboots a couple of times
(watch for the LED lights, Power, Wi-Fi, HDD Etc....
Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service call. Which
section under the service manual will help you get the information about the Diagnostic LED behavior?
Troubleshooting
BIOS Recovery from Hard Drive option can be disabled in ____________.
, BIOS
You are fixing a computer running on Windows 10 or later and it is not booting. Which BIOS settings
will you change? (Select 2)
Change Boot Mode to UEFI
Enable Secure Boot
The BIOS Recovery (via HDD) does not support recovery from _________ and ______. (Select 2)
Hard Disk Drive with password set &
Encrypted Hard Drive
Identify the statement that is TRUE about Intel Optane Memory?
It is a system acceleration solution for 7th Gen (or newer) Intel Core-I processor and Chipset platforms.
Which of these are a part of the recommended practices while attending service calls? (Select 2)
1- Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard Diagnostics
Quick Test.
2- Whenever possible, swap with a good known part to test functionality.
When would you run the RMA Shim tool on a Chromebook?
In the event of system board replacement.
What should a user do to preserve BIOS settings before recovering the system?
Set the "Reset NVRAM" option to "Disabled" before starting the recovery process.
Which is the easiest way to verify the functionality of motherboard during memory failure?
By removing the memory module.
If you are attending a service call and see faint white lines on the screen, which process will you
initiate?
LCD BIST
How do you perform a Latitude Self-Heal Recovery?
Unplug the AC adapter & remove primary battery --> Disconnect coin-cell (CMOS) battery --> Release the
flea power --> Plug-in the AC adapter.
What is the status of the power LED when a motherboard failure has occurred in Vostro 3710?
Amber, white (2, 6)
Identify the architecture of the Vostro 3520 that is assigned to you for a service call.
100% Correct Answers | Verified | Updated 2024.
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)?
If BT Disabled label is present inside the bottom door or chassis.
Which of the following is the correct way to trigger BIOS Recovery?
For desktops, power on the system and hold down "CTRL + Esc" Key.
Which of the following are the Pre-boot system diagnostics? (Select 2)
SupportAssist | On-board Diagnostics & ePSA
You replaced the system board of a Latitude 7530. Which method can you use to enter the laptop's
service tag?
Input the service tag in the Service Menu (SMMM).
How should the technicians handle the PCBs while dismantling or repackaging them?
From the edges/sides only without touching any other area.
For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS Recovery from
Hard Drive' option?
Update, Recovery
You are at the customer's place to service XPS 9315 system board. Which digit represents the series of
the laptop in the model's name?
9
Which of the following statements are true about Latitude Self-Heal recovery? (Select 3)
1-Self-heal can be used to recover from a no POST / no Power / no Video situation.
2-Self-heal can only be initiated when the coin cell battery & primary battery are not connected to the
system.
3-When self-heal is triggered, system will auto power-on with a blank screen, reboots a couple of times
(watch for the LED lights, Power, Wi-Fi, HDD Etc....
Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service call. Which
section under the service manual will help you get the information about the Diagnostic LED behavior?
Troubleshooting
BIOS Recovery from Hard Drive option can be disabled in ____________.
, BIOS
You are fixing a computer running on Windows 10 or later and it is not booting. Which BIOS settings
will you change? (Select 2)
Change Boot Mode to UEFI
Enable Secure Boot
The BIOS Recovery (via HDD) does not support recovery from _________ and ______. (Select 2)
Hard Disk Drive with password set &
Encrypted Hard Drive
Identify the statement that is TRUE about Intel Optane Memory?
It is a system acceleration solution for 7th Gen (or newer) Intel Core-I processor and Chipset platforms.
Which of these are a part of the recommended practices while attending service calls? (Select 2)
1- Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard Diagnostics
Quick Test.
2- Whenever possible, swap with a good known part to test functionality.
When would you run the RMA Shim tool on a Chromebook?
In the event of system board replacement.
What should a user do to preserve BIOS settings before recovering the system?
Set the "Reset NVRAM" option to "Disabled" before starting the recovery process.
Which is the easiest way to verify the functionality of motherboard during memory failure?
By removing the memory module.
If you are attending a service call and see faint white lines on the screen, which process will you
initiate?
LCD BIST
How do you perform a Latitude Self-Heal Recovery?
Unplug the AC adapter & remove primary battery --> Disconnect coin-cell (CMOS) battery --> Release the
flea power --> Plug-in the AC adapter.
What is the status of the power LED when a motherboard failure has occurred in Vostro 3710?
Amber, white (2, 6)
Identify the architecture of the Vostro 3520 that is assigned to you for a service call.
