CSSGB Pretest questions with correct answers

A distribution center aims to reduce excessive pick-up and delivery of parts that are required for the sub-processes to complete their tasks. What should the Green Belt recommend they do first? Correct Answer-Quantify the transport of the parts What is a strategic management system that seeks to include metrics with inputs from finance, customers, internal processes, and employee education? Correct Answer-Balanced scorecard To improve existing processes and identify how people, material, equipment, methods, and environment can cause problems, which type of FMEA would best be used? Correct Answer-Process FMEA Which of the following would best describe features and use of IDOV? Correct Answer-IDOV is one method of accomplishing DFSS. The four phases parallel the DMAIC phases of the traditional Six Sigma improvement methodology. The most important and most basic benefit in utilizing the Six Sigma methodology is an improvement in which of the following? Correct Answer-Bottom-line results The CEO just delivered a town hall message that involved significant change for the organization. She is concerned about the body language she sees as there are at least 250 people in the Atrium area. She wants them to provide feedback while the information is fresh. What is the best way to accomplish this? Correct Answer-Send a brief feedback survey to each individual's email address with a deadline to respond. The Project Champion reviewed the charter draft and commented that the documented scope was too broad.