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USPS Quiz 476 | 100% Correct Answers | Verified | Latest 2024 Version

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A customer moved but is not receiving his mail because he did not submit a change of address form. He wants you to give him his mail anyway. - MOST Tell him postal policy prohibits you from giving him mail until a change of address is submitted LEAST Tell him there is nothing you can do until he submits a change of address A customer on your route asks how to find something on the USPS website. - MOST Explain where to find it and offer to help with any other issues he may have LEAST Offer to help him find it on his computer A customer asks about status of a package that you delivered days ago. - MOST Show him proof of delivery and tell him he is responsible for the package once it is delivered LEAST Show him proof of delivery and ask if it might have been stolen.

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