Giant Eagle Pharmacy Tech Certification Exam | Questions & Answers (Verified) | Latest Update | Graded A+

1 GIANT EAGLE PHARMACY TECH CERTIFICATION EXAM | QUESTIONS & ANSWERS (VERIFIED) | LATEST UPDATE | GRADED A+ 4 Steps to Great Customer Service Correct Answer: Welcome, Ask & Fulfill, Go the Extra Mile, Thank & Invite Back 5 Steps to Great Service Recovery Correct Answer: Listen, Apologize, Solve, Thank, Record Which do you follow when Federal and State Government have a law about the same situation? Correct Answer: Always follow the stricter of the two What is the Giant Eagle Ethics Hotline? Correct Answer: What does HIPAA stand for? Correct Answer: the Health Insurance Portability and Accountability Act 2 What does PHI stand for? Correct Answer: Protected Health Information Can you offer a customer another family member's prescription? Correct Answer: No. What is Methguard? Correct Answer: Giant Eagle's program to help prevent the sale of allergy and cold medications primarily used in making methamphetamine. What is the purpose of the Combat Methamphetamine Epidemic Act of 2005? Correct Answer: To limit the illegal manufacture of methamphetamine by limiting the ability of people to buy large amounts of the ingredients and educating those who sell potential methamphetamine ingredients. What ingredients in allergy and cold medications are used in making methamphetamine? Correct Answer: Pseudoephedrine and Ephedrine Where must the medications containing Pseudoephedrine and Ephedrine be stored? Correct Answer: In an area where customers do not have direct access such as kept behind a counter or in a locked cabinet. 3 What is OBRA? Correct Answer: Omnibus Budget Reconciliation Act. What is the purpose of OBRA Correct Answer: To ensure patients have an opportunity to receive counseling about their medications. What are controlled substances / scheduled drugs? Correct Answer: Drugs with an identified potential for addiction or abuse What are Schedule I drugs? Correct Answer: Drugs with high potential for abuse and no recognized medical usage. ie: Heroin or LSD What are Schedule II Drugs? Correct Answer: Drugs with high potential for abuse, but with a recognized medical usage or benefit. ie: Oxycontin, Percocet, Ritalin, and Morphine Schedule II Drugs are often referred to as what? Correct Answer: Narcotics 4 What are Schedule III-V Drugs? Correct Answer: Drugs that are treated similarly to to schedule II but may be ordered normally. However, the paperwork and prescriptions but me stored and marked separately. ie: Tylenol with Codeine, Xanax, Vicodin. What are Non Scheduled Medications? Correct Answer: Regular maintenance drugs that do not have a significant abuse potential but still require a prescription. Also knows as Schedule VI. ie: medications used for blood pressure, birth control, and cholesterol What are schedule VIII Medications? Correct Answer: Over the counter medications. OTC medications don't need a prescription but may have one written to be covered by insurance. When written as a prescription, they are treated as non scheduled medications. What is Continuous Quality Improvement (CQI)? Correct Answer: A program that discusses incidents and quality related events. What is an Incident? Correct Answer: Anytime a prescription is not dispensed to the patient as prescribed. (patient is aware) 5 What is a Quality Related Event (QRE)? Correct Answer: When a potential incident is discovered before dispensing to the patient. (Something caught in the process) What are the key points of a CQI program? Correct Answer: *Focus on the process and not the individual *Track both incidents and QRELs *Involve everyone in the process What is 6-S? Correct Answer: Sort & Remove Shine & Inspect Set Locations & Visual Cues System-a-tize Stay the Course Safety What does "Facing the Shelves" mean? Correct Answer: The medications are at the front of the shelf with the labels facing forward and open bottles are clearly marked. 6 When prescriptions are entered into the computer, what kind of number are they assigned? Correct Answer: A 7 digit long prescription number Prescriptions for Narcotics begin with what number? Correct Answer: 2 Prescriptions for Other Controlled (non narcotic) substances begin with what number? Correct Answer: 4 Prescriptions for Non Controlled Substances begin with what number Correct Answer: 6 Prescriptions written for OTC drugs begin with what number? Correct Answer: 8 Prescriptions are filed in folders called___ in groups of ___ and must be filed ____ by ____ ___. Each file is labeled with ___ _ ___ and ____ ___. Correct Answer: California Folders 100 Separately Number Set Date of Filing 7 Numbers Filed If the prescription is written for two different drug types, where should you file it? Correct Answer: File the prescription under the lowest number, but always leave a note where the second number would belong stating where the original is filed. What is the most important maintenance jobs in the pharmacy? Correct Answer: Inventory What does the PDX computer do? Correct Answer: It tracks how much medication is in stock on the shelves "on hand count" What is the purpose of Will Call? Correct Answer: To gather the finished prescriptions and complete all processes to sell the prescription to the customer What is DV2? Correct Answer: Data Verification 2. The second and last point of verification before the medication is sold to the customer. What are the 5 Point of Sale questions to be asked when a customer picks up a prescription? 8 Correct Answer: What name are you picking up for today? How many prescriptions are you picking up today? What is the date of birth? Would you like counseling on the medication? Would you like a copy of our Notice of Privacy Practice? What should you do if a customer refuses to sign for a medication? Correct Answer: Do Not select refused from the drop down menu. Instead, write "Customer Refused to Sign" and your name on the pin pad. What are the 7 tasks to perform at the drop off station? Correct Answer: Stamp every prescription with the Allergy Stamp Obtain patient's Date of Birth and Allergies Obtain/Verify patient's address Record patient's name on the bag Record patient's contact number on the bag Record the PPT (promised pick up time) on the bag Make sure only 1 patient per bag What are the 2 types of transfer prescriptions? Correct Answer: Transfers between Giant Eagle pharmacies Transfers between Giant Eagle and a competitor 9 What does IVR stand for? Correct Answer: Interactive Voice Response. It is the voicemail for the pharmacy. What is a Lot Number? Correct Answer: A number that identifies the batch of medication What is an Expiration Date? Correct Answer: The last date the medication is guaranteed to be at full strength. If a medication's expiration date says Nov 2016 what DAY will it expire? Correct Answer: November 30 What is the NDC number? Correct Answer: National Drug Code An 11 digit number assigned to every medication that identifies the manufacturer, medication, and package size of the medication. What is the NDC format? Correct Answer: 11 digits in a 5-4-2 format In what order should you use bottles of medications on the shelf? Correct Answer: Amber Vials, Partial Bottles, Full Bottles 10 what is the 10/4 rule? Correct Answer: when a customer is within 10 feet you should acknowledge them. When a customer is within 4 feet you should greet them. What does Smart Tracks track? Correct Answer: The amount of hours worked for accurate payroll In the Pharmacy, the primary responsibility with customer safety is_____ Correct Answer: Prescription Accuracy What is GEBS Correct Answer: Giant Eagle Business Strategy Cream Correct Answer: A topical dosage form that contains viscous liquid or semi-solid emulsions of oil and water Elixirs Correct Answer: A clear, sweetened liquid that traditionally contained alcohol Enteric Coated (EC) Correct Answer: A tablet with a coating that prevents dissolution in the stomach and is dissolved in the intestine 11 Extended-Release Correct Answer: Dosage form that is formulated to release over time. Other terms: Sustained, Controlled, and Timed release. They can prolong the effect of a medication Gels Correct Answer: Semi-solid suspension, usually in water, of very small particles - also called Colloidal Suspensions Lotions Correct Answer: Fluid emulsion or suspension intended for external use Ointments Correct Answer: Semi-solid topical dosage forms with a petrolatum base Powders Correct Answer: Finely ground solid material Solutions Correct Answer: Liquid dosage forms with all medications dissolved in one another Suppositories Correct Answer: Solid dosage form to be inserted rectally or vaginally 12 Suspensions Correct Answer: A solid not dissolved in a liquid. Suspensions must be shaken before use Tablets Correct Answer: A dosage form made by compression of ingredients. Tablets may be coated to ease swallowing and are made for a variety of administration routes Transdermal Correct Answer: A topical system designed to release medication into the body through the skin What is medication dosing? Correct Answer: The process of determining which strength of medication needs to be dispensed and how often it must be used. What is a Therapeutic Index? Correct Answer: the safe dosage range determined to have the most effective dose. The bottom of the range is the lowest effective dose and the top of the range is the highest safe dose. Medication Duration 13 Correct Answer: How long the medication stays in the body Routes of Administration Correct Answer: Intraocular, Intranasal, Oral/Sublingual/Inhalation, Transdermal, Intramuscular, Intravenous, Subcutaneous, Rectal/Vaginal What is metabolizing a drug? Correct Answer: Metabolizing a drug is the process of changing the medication from one form to another Medication Stability Correct Answer: How long the medication remains as full strength before it will no longer work as expected Expiration Date Correct Answer: the last date the manufacturer guarantees the medication will be at full strength. The medication will expire the last day of the month shown