Certified Quality Improvement Associate Exam 134 Questions with Verified Answers,100% CORRECT

Certified Quality Improvement Associate Exam 134 Questions with Verified Answers With Regards to the concept of quality, doing things well - CORRECT ANSWER create what was intended With Regards to the concept of quality, doing things efficiently - CORRECT ANSWER minimize waste Which definition of Quality is embodied most in the mission of the American Society of Quality - CORRECT ANSWER Product that meets and/or exceeds customer expectations When did the modern quality movement begin - CORRECT ANSWER 1920's Employed by Bell Labs - CORRECT ANSWER Walter Shewhart Father of the modern quality movement - CORRECT ANSWER Walter Shewhart Physicist employed by US Census Bureau - CORRECT ANSWER Edward Deming Techniques by Japan to help economy recover from WWII - CORRECT ANSWER Edward Deming Errors are system based and not human based - CORRECT ANSWER Edward Deming identify and satisfy customer needs is crucial - CORRECT ANSWER Joseph Juran and Armand Feigenbaum system problems remedied through three fundamental managerial process's are beliefs held by Deming and - CORRECT ANSWER Joseph Juran stressed need to involve all depart managers in pursuit of quality - CORRECT ANSWER Armand Feigenbaum formulated the theory of SPC - CORRECT ANSWER Walter Shewhart What does SPC stand for? - CORRECT ANSWER Statistical Process Control Created PDCA Cycle - CORRECT ANSWER Walter Shewhart What does PDCA stand for? - CORRECT ANSWER Plan Do Check Act Renamed PDCA to be PDSA - CORRECT ANSWER Edward Deming PDSA stands for - CORRECT ANSWER Plan Do Study Act This person worked with the Japanese after WWII in addition to Juran and Feigenbaum - CORRECT ANSWER Edward Deming Used binomial distribution experiment to illustrate a concept regarding source of variation of outcome - CORRECT ANSWER Edward Deming First to use term total quality control - CORRECT ANSWER Armand Feigenbaum work as a corporate Vice President for ITT - CORRECT ANSWER Philip Crosby the father of CWQC - CORRECT ANSWER Kaoru Ishikawa What is CWQC - CORRECT ANSWER Company Wide Quality Control Defined quality as conformance to requirements - CORRECT ANSWER Philip Crosby introduced the concept of the cost of quality - CORRECT ANSWER Philip Crosby called for the development of a quality vaccine to prevent nonconformance - CORRECT ANSWER Philip Crosby work smarter not harder - CORRECT ANSWER Edward Deming championed the notion of zero defects - CORRECT ANSWER Philip Crosby imbedded group problem solving along with SPC & PDCA - CORRECT ANSWER Kaoru Ishikawa Customers can be internal to the organization - CORRECT ANSWER Armand Feigenbaum What are 3 fundamental management process identified by Edward Deming and Joseph Juran - CORRECT ANSWER Planning, Control and Improvement True or False. Each organization has unique products, services culture and capabilities that would make the organization's quality pursuit more closely aligned to a specific quality model. - CORRECT ANSWER False True of False. With regard to management philosophy Edward Deming has it the most correct. - CORRECT ANSWER False A set of interrelated or interacting activities that transforms inputs into outputs - CORRECT ANSWER process a set of interrelated or interacting process's - CORRECT ANSWER system combining groups of interrelated process's to meet the needs of stakeholders and customers - CORRECT ANSWER network True or False.The process management approach to management is based upon all of the following regarding process's, identification of processes along with input and output, documentation, implementation, measurement and continual improvement - CORRECT ANSWER True True or False.When related resources and activities are managed as a process the objectives of the organization are achieved more efficiently. - CORRECT ANSWER True True or False. The key to controlling variation of product is to manage the process according to process documentation - CORRECT ANSWER True Which of the following is not a synonym regarding variation? A. Common cause, b. system, c. chance and d. special cause - CORRECT ANSWER system Of one million units produced 500 are beyond the acceptable level manufacturing tolerances. How many units are identified as special cause variation? - CORRECT ANSWER 75 True or False. Management is most responsible for controlling common cause variation and employees are most responsible for detecting and eliminating special cause variation - CORRECT ANSWER True Which of the following processes would lend itself to SPC? A. Long term low quantity B. Long Term high quantity C. Short term low quantity D. Short term high quanity - CORRECT ANSWER Long Term high quantity What is the first step in variation management - CORRECT ANSWER Knowing when variation occurs Poor quality management results in high number of defective parts which can be corrected in 2 ways a. rework with additional cost b. minimize defects and rework by designing for quality. Which corrective technique would maximize the profit of organization? - CORRECT ANSWER minimize defects and rework by designing for quality Minimizing defects and reworking designs illustrates the concept of - CORRECT ANSWER prevention vs. detection The production process requires four steps. At what step is it most detrimental financially to the company? - CORRECT ANSWER 4th Compare cost to correct an error in 3rd stage of production process as oppose to 1st stage - CORRECT ANSWER 100x The prevention tion example from the pocket guide used the scenario involved - CORRECT ANSWER prescription drug Process documentation might include all but one of the following ss identification and process capability ification of process owner and process customer ing and ending activities with inputs & outputs of each d. salary levels and training plans for those involved in the process - CORRECT ANSWER salary levels and training plans for those involved in the process What does ISO Stand for? - CORRECT ANSWER International Organization for Standardization What does the ISO 9001 do? - CORRECT ANSWER standard helps you achieve consistent results and continuously improve process What is the focus of the ISO 9001? - CORRECT ANSWER the focus is on the customer How is six sigma defined? - CORRECT ANSWER statistical term that refers to the standard deviation of a process about its mean Who developed Six Sigma? - CORRECT ANSWER Bill Smith What does DMAIC stand for? - CORRECT ANSWER Define Measure Analyze Improve Control What defines stakeholders? - CORRECT ANSWER employees, the organization itself, customers, suppliers and the community True or False. Lean and Six Sigma are two separate programs - CORRECT ANSWER True What does lean operation focus on? - CORRECT ANSWER Getting rid of waste What does RCA stand for? - CORRECT ANSWER Root Cause Analysis What does RCA do? - CORRECT ANSWER determines what causes variation in process and continuously improve and maintain systems What do we use to measure variation? - CORRECT ANSWER SPC What is six sigma trying to achieve? - CORRECT ANSWER no more than 3.4 errors per million In what year the Malcolm Bridge National Quality Award established by Congress? - CORRECT ANSWER 1987 Malcolm Bridge was U.S Secretary of - CORRECT ANSWER Commerce The Baldridge Performance Excellence Program is a national education program based upon the Baldridge Criteria for Performance Excellence. Awards are offered in------------ Categories - CORRECT ANSWER six SPC, uniformity and dependability at low cost - CORRECT ANSWER Philosophy of quality summarized by Deming Communication, Organization, planning, control and coordination - CORRECT ANSWER Philosophy of quality summarized by Juran Quality is conformance to requirements, prevention over detection - CORRECT ANSWER Philosophy of quality summarized by Crosby How many annual awards are given in each category for the Baldridge Performance Excellence Program? - CORRECT ANSWER three Which four of the following are not a category of the Baldridge Performance Excellence Program Awards? - CORRECT ANSWER Farming, Construction, Compensation and Retirement Focus True or False. Measurement, Analysis and Knowledge is a Baldridge Criteria - CORRECT ANSWER True The term ISO 9000 is commonly used to refer to a series of international standards first published in - CORRECT ANSWER 1987 ISO 9000 was developed in - CORRECT ANSWER Geneva Switzerland True or False. ISO 9001: Quality Management Systems-requirements is the standard that outlines the quality management system elements that must be addressed to meet customer and applicable regulatory requirements - CORRECT ANSWER True ISO9001 is the only standard in the ISO 9000 family against which third party certification can be granted. Since the standard was first released, over----million organizations from------ countries have achieved certification. - CORRECT ANSWER 1, 178 How many quality management principles form the basis of the current international quality management requirements - CORRECT ANSWER 8 Processes must be reviewed on an ongoing basis to ensure competitiveness - CORRECT ANSWER continual improvement process must be managed individually and as a group - CORRECT ANSWER system management organizations must anticipate, meet and exceed the expectations of stakeholders who provide the revenue steam for the organization - CORRECT ANSWER customer orientation establishment of common goals and directions - CORRECT ANSWER leadership control and improvements of activities and groups of activities - CORRECT ANSWER process management all employees should participate in decision making and share in the success or failure of the firm - CORRECT ANSWER involvement maintaining a good relationship of those organizations that provide components to the manufacturing process is a part of quality management - CORRECT ANSWER close supplier relationships a data driven decision support system improves the reliability that a favorable decision has been made - CORRECT ANSWER fact based decisions True or False. Shewhart created PDCA but Deming also fully utilized the concept in his teachings - CORRECT ANSWER true install, implement and maintain are all terms most closely aligned with which part of the pdca cycle - CORRECT ANSWER act record, examine and test are all terms most closely aligned with which part of the pdca cycle - CORRECT ANSWER do set, define and clarify are all terms most closely aligned with which part of the pdca cycle - CORRECT ANSWER plan Affinity Diagram - CORRECT ANSWER helps a team come to consensus about an issue by grouping ideas together Arrow Diagram/ Activity network diagram - CORRECT ANSWER establishes a sequenced plan for accomplishing tasks in a project or process Audit - CORRECT ANSWER assessment to determine whether agreed upon requirements are being met and will continue to be met Internal Audit - CORRECT ANSWER Organization does its own audit; 1st party External Audit - CORRECT ANSWER customer-supplier relationship audit:2nd party 3rd party external audit - CORRECT ANSWER independent person auditing organization The 3 types of audits - CORRECT ANSWER Product, Process and System Product Audit - CORRECT ANSWER audit of particular product or service process audit - CORRECT ANSWER looks at process creating product or service, covers portion of system system - CORRECT ANSWER looks whether applicable elements of overall system are appropriate and effective. Benchmarking - CORRECT ANSWER organization compares its own performance for a specific process with that of a recognized leader in comparable industry Five types of benchmarking - CORRECT ANSWER competitive, functional, performance, process and strategic Brainstorming - CORRECT ANSWER used to generate ideas in a non judgemental environment in a short time period 3 types of Brainstorming - CORRECT ANSWER Structured, unstructured and silent Cause and effect diagram - CORRECT ANSWER Created by Kaoru Ishikawa, fishbone, relationship between given outcome and all factors that influence the outcome Check Sheet - CORRECT ANSWER used to record frequency of specific events during a data collection period Control Chart - CORRECT ANSWER Line chart with control limits; one can observe variation and investigate to determine whether it is due to normal common causes or special causes. Control Chart has 3 factors - CORRECT ANSWER Upper control limit, center line and lower control limit Two main categories of control chart are - CORRECT ANSWER attribute data and variable data Cost of Quality - CORRECT ANSWER uses philip crosby's notion of price of nonconformance; allows organization to determine extent to which resources are used for activities that prevent poor quality, appraise organization's product or services and result from internal and external failures Cost of Quality is divided into 4 types of costs - CORRECT ANSWER Prevention costs, appraisal costs, internal failure costs and external failure costs Decision Matrix - CORRECT ANSWER evaluates and prioritize list of options Five whys - CORRECT ANSWER keep asking why till you get to the root cause Flowchart - CORRECT ANSWER graphic representation of the flow of a process, which encourages communication between customers and suppliers Force Field Analysis - CORRECT ANSWER encourages agreement used for clarifying and strengthening driving forces, identify obstacles or restraining forces. Histogram - CORRECT ANSWER bar chart used to plot frequency with which different values of a given variable occur, be sure data is measurable (number of intervals) Multivoting - CORRECT ANSWER quick and easy way for group to identify the items of highest priority in a list Nominal Group Technique - CORRECT ANSWER Structured Process that identifies and ranks major problems or issues to be addressed Pareto Chart - CORRECT ANSWER graphic representation of frequency with which certain events occur, show where to put your initial effort to get most gain (histogram in descending order) Created the 80/20 rule - CORRECT ANSWER Vilfredo Pareto what is the 80/20 rule - CORRECT ANSWER 80% of defects are due to only 20% of causes PICK Matrix - CORRECT ANSWER lean six sigma tool developed by Lockheed Martin, aids in decision of making and prioritization of important topics PICKS stands for - CORRECT ANSWER Possible, Implement, Challenge and Kill Possible in PICK is - CORRECT ANSWER low impact, easy to do Implement in PICK is - CORRECT ANSWER high impact, easy to do Challenge in PICK is - CORRECT ANSWER high impact, hard to do Kill in PICK is - CORRECT ANSWER low impact, hard to do Relations Diagram/ Interrelationship Digraph - CORRECT ANSWER clarifies intertwined relationships in a complex situation in order to find appropriate solution Run Chart - CORRECT ANSWER Line graph show data points plotted in order which they occur; this chart reveals trends/shifts in process, variation, improvement, decline over time.. Scatter Diagram - CORRECT ANSWER Chart where 1 variable is plotted against another to determine whether there is a correlation between the 2 variables Positive correlation - CORRECT ANSWER when one increases the other increases Negative correlation - CORRECT ANSWER when one increases the other decreases No regression line - CORRECT ANSWER variables are uncorrelated Tree Diagram - CORRECT ANSWER Graphic Representation of separation of broad general information into increasing levels of detail.