IAAP CAP Exam Study Guide Questions and Answers Top Graded 2024

Podcasts - Prerecorded audio clips used to inform the audience about an issue, product, or service. Downloadable presentations of webinars. Certification - A credential awarded by a certification body when an individual demonstrates through an examination process that he or she has acquired the designated knowledge, skills, and abilities to perform a specific job; independent of a specific class, course, or other educational or training program. License - A credential awarded by a licensing agency based on predetermined criteria. Educational Certificate - A credential awarded by a training provider, association, or educational institution based on completion of all requirements for a program of study, including coursework and a test or other performance evaluations. Assessment-Based Professional Certification - A voluntary process by which individuals are evaluated against predetermined standards for knowledge, skills, or competencies -- time-limited credential Assessment-Based Certificate - Focus is on education/training and demonstrates mastery of intended learning outcomes of a specific class, course, educational program, or training program. Certificate of attendance or participation - Provided to individuals who have attended or participated in classes, courses, other educational or training programs or events Certificate of completion - Denotes achievement of specific learning outcomes, tested through something such as a final exam, demonstrating the competencies learned during a program of study. Organization - A group of people, who, through coordinated activities, work to achieve both individual and collective goals. Communication - The sharing of symbolic meaning between two or more people. Business Communication - Formal Communications Informal Communications Written Communications Oral Communications Visual Communications Nonverbal Communication Audio-visual Communications Computer-based Communications Formal Communication - Messages spread through the organization's communications, possibly downward, upward, or horizontal Downward Communications - Messages sent from management to employees. This type of communication is necessary to clarify goals, share information, educate, and guide. Upward Communications - Messages sent from employees to management. This type of communication often informs management about project progress and challenges. Horizontal Communications - Messages traveling from employee to employee, manager to manager, or executive to executive. Informal Communications - Conversations people have with each other (can be based on speculation, rumors, or overheard conversations.) Written Communication - Anything put on paper, such a memos, letters, manuals, forms, and flyers Oral Communication - Face-to-face communications, as well as meetings, telephone calls, and radio broadcasts. Visual Communications - Refers both to the (1) physical expressions someone makes while communicating an idea and (2) materials that are visual such as charts, posters, and diagrams. Nonverbal Communication - Communication without the use of spoken language, including gestures, facial expressions, and body positions Audio-Visual Communication - Combines two media such as television or film and narration Computer-Based Communication - Video conferences, websites, and e-mail