Apple Device Support Certification Study guide graded A

Forgetting passcode - Make sure to have supplies (chord and itunes),Turn off phone (unplug from computer after recovery and backup), Put phone into recovery mode (hold the recovery button: iPhone 8 and later: power button, iPhone 7 and 7 plus: volume down button, iPhone SE first gen and earlier: home button, then plug in phone to laptop, make sure to not get passcode screen), Restore iPhone (locate phone in finder, choose restore as an option, reboot iphone), Disconnect iPhone once complete and go through set up How to Set Up Find My - Open settings, Tap your name and tap find my, If you want your family and friends to know location, turn on Share my Location, Tap find my (device name), then turn on find my (device name), To see device when offline, turn on find Find my network, To have the location of your device sent to Apple when the battery is low, turn on Send Last Location. If you want to be able to find your lost device on a map, make sure that Location Services is turned on. To do this, go to Settings Privacy Location Services, and turn on Location Services. If device is charging slowly or won't charge - check charging cable for damage, check for firm connections, try a different outlet, remove any debris from charging port, let your device charge for half an hour, if device is still unresponsive; restart device, (iPhone 8 or later and iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until the Apple logo appears.iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until the Apple logo appears. iPhone 6s or earlier, iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until the Apple logo appears.) let device charge for another half hour, if still unresponsive contact Apple Support If the device stops charging at 80% - Your iPhone might get slightly warmer while it charges. To extend the lifespan of your battery, if the battery gets too warm, software might limit charging above 80 percent. Your iPhone will charge again when the temperature drops. Try moving your iPhone and charger to a cooler location. iOS 13 and later use Optimized Battery Charging to slow the rate of battery aging by reducing the time that your iPhone spends fully charged. Your iPhone uses on-device machine learning to understand your daily charging routine so that it can wait until you need to use your iPhone to finish charging past 80 percent.* Optimized Battery Charging is active only when your iPhone predicts that it will be connected to a charger for a long period of time. If an alert says that your accessory isn't supported - Your iOS device might have a dirty or damaged charging port. Your charging accessory is defective, damaged, or isn't Apple-certified. Your USB charger isn't designed to charge devices. Remove any debris from the charging port on the bottom of your device. Restart your iPhone or iPod touch. Try a different USB cable or charger. Make sure that you have the latest version of iOS. Contact Apple Support to set up service Transferring data - Make sure you have a backup of your device, Have your apple ID and password, Transfer your sim card, if your new device has a different sim card, contact carrier, Use either quick start, icloud, or itunes/finder Quick start - Turn on your new device and place it near your current device. A screen appears on your current device that offers the option of using your Apple ID to set up your new device. Make sure that it's the Apple ID that you want to use, then tap Continue. If you don't see the option to continue on your current device, make sure that Bluetooth is turned on.Wait for an animation to appear on your new device. Hold your current device over the new device, then center the animation in the viewfinder. Wait for a message that says Finish on New [Device]. If you can't use your current device's camera, tap Authenticate Manually, then follow the onscreen steps. When asked, enter your current device's passcode on your new device. Then follow the instructions to set up Face ID or Touch ID on your new device. When you see the Transfer Data from [Device] screen, tap Continue to begin transferring your data from your previous device to your new device. Or you can tap Other Options to transfer apps, data, and settings from your most recent iCloud backup or transfer from a backup on your computer. Keep your devices near each other and plugged in to power until the data migration process is complete. Transfer times can vary based on factors such as network conditions and the amount of data being transferred.