Cmn 003 Final Study Guide With Complete Solutions!!

arrow - ANSWER-1-way activity based on skills of sender. effective expression=effective communication. problem: sees listeners as passive circuit - ANSWER-2-way approach. stresses feedback over response. relationship over content, connotations over denotations. understanding over compliance. understanding = effective communication. problem: assumes understanding will lead to agreement, sees understanding as only goal of communication. what do both arrow and circuit assume? - ANSWER-assumes words are much less ambiguous than they really are. dance - ANSWER-partners coordinate movement and arrive at mutual understanding. rules and skills but also flexibilities. dancers can inject their own style into the movements. People more more sensitive to different perspectives and interpretations. communication context - ANSWER-different types of situations and factors during communication examples of communication context - ANSWER-1) nature of audience - group, country, person representing corp. 2) relationship - boss stranger, officer, children 3) medium/channel of communication - newspaper, cell phone 4) interpersonal - one on one, face to face communication Difference between informative and communicative - ANSWER-informative: partly intentional (i.e. symptom) communicative: deliberate production of words or NV behavior what is the connection between "meaning" and "interpersonal communication"? - ANSWER-involves creation and exchange of meaning, not just the exchange of messages How does Stewart differentiate "interpersonal" and "non-interpersonal" communication? - ANSWER-Interpersonal communication: face-to-face meetings, roles, always 2-way, creation and exchange of meaning, partly or wholly intentional, ongoing process (not event of series of events, no def. start or finish), cumulative over time Non-interpersonal communication: when ppl communicate b/c they have to, to be polite, a social gesture "how are you?" What were the three forms of communication listed in ch. 1? - ANSWER-1) individual to individual 2) individual to mass audience 3) group to mass audience What were the 3 examples of situations in which many people find difficult? - ANSWER-1) complaining to a neighbor about noise or taking faulty goods back to a shop (acting assertively) 2) sexual encounters, intimate situations 3) giving a speech, situations involving some kind of public performance What were the 2 typical barriers to listening? (and definitions) - ANSWER-1) Verbal battle: instead of listening to what others are saying, we debate ideas in our own head and come up with counterarguments or criticisms. we lose track of other points the person is making while we do this 2) face hunting: instead of listening to main theme or general points in the argument, we concentrate on detailed facts and lose sight of the big picture/overall message What are the 3 different ways people establish beginnings and endings of a particular interaction? - ANSWER-1)Social