Water Operator Class D Study Guide with Correct Solutions.

Water Operator Class D Study Guide with Correct Solutions. The primary purpose of the Water Utility Industry - Answer ️️ -The production and delivery of safe drinking water to consumers Those who work in the public water industry have a responsibility to meet standards created by these types of government entities. - Answer ️️ -Federal and State basic federal and state standards state that Water must be: - Answer ️️ -disinfected, delivered at adequate pressure, and be ample in quantity. Employees should guard what - Answer ️️ -the water supply and facilities Employees should guard the water supply and facilities from these three things. - Answer ️️ - contamination, vandalism and terrorism Bacteriological analysis records are kept for - Answer ️️ -5 years Chemical analysis records are kept for - Answer ️️ -10 years Records about action taken to correct violations of primary drinking water regulations are kept for - Answer ️️ -3 years after last action taken Written documentation relating to sanitary surveys conducted are kept for - Answer ️️ -10 years after the survey is completed Documentation of a variance or exemption granted is kept for - Answer ️️ -5 years after its expiration Results of required tests, measurements or analysis must be reported - Answer ️️ -within 10 days following its completion A copy of Consumer Confidence reports (EPA Required)must be kept for - Answer ️️ -5 years Administers water operator licensing - Answer ️️ -TCEQ TCEQ - Answer ️️ -Texas Commission on Environmental Quality Description of a public water system - Answer ️️ -Regularly serves at least 25 individuals daily at least 60 days out of the year.Services at least 15 service connections. MUDs - Answer ️️ -Municipal Utility Districts Water is essential to - Answer ️️ -Life and health Customers are entitled to - Answer ️️ -courteous treatment & answers to questions about water This type of public system is not required to compile monthly reports - Answer ️️ -systems that serve less than 100 connections OR purchase treated water Job training for water utility operators is available through these 3 organizations - Answer ️️ - American Water Works Association, Texas Engineering Extension Service, Texas Water Utilities Association All public water systems are required to employ certified operators even if the system only - Answer ️️ -redistributes treated water bought from another source cities, municipal utility districts,rural water supply corporations mobile home parks, campgrounds are examples of: - Answer ️️ -Public Water Systems Examples of community water systems - Answer ️️ -cities, municipal utility districts,rural water supply corporations, mobile home parks, campgrounds Non-community water system - Answer ️️ -Any public water system that is not a community system travel trailer spaces, Hotel and motel rooms, service stations are examples of this type of water systems - Answer ️️ -non-community water systems The federal agency that impacts the water industry - Answer ️️ -EPA EPA - Answer ️️ -Environmental Protection Agency The most important federal law impacting the water utility industry is the - Answer ️️ -Safe Drinking Water Act The Safe Drinking Water Act establishes these 4 national safety and quality standards - Answer ️️ -Physical, Chemical, Bacteriological, Radiological The state agency that regulated drinking water in Texas and administers the Federal Safe Drinking Water Act - Answer ️️ -TCEQ The water system must notify the TCEQ when (5 items) - Answer ️️ -there is a change or alteration of the system; a new facility to be build; water supply health hazards; change in water quality; change in water source MUDs; Rural Water Supply Corporations; Drainage Districts; Ground Water Conservation Districts; Subsidence Districts and River Authorities -- These are what type of agencies and what do they impact? - Answer ️️ -Regional and local agencies that impact the water utility industry The relationship between you and the customer - Answer ️️ -Public Relations PR - Answer ️️ -Public Relations Wat are the three keys to good customer relations - Answer ️️ -Everything the utility does is PR; Customers are entitles to courteous treatment; Every employee is a PR person Customers have the most contact with - Answer ️️ -Meter Readers Meter readers can be ambassadors of goodwill by doing these 5 things - Answer ️️ -wearing identifying clothing; being neat and courteous; Teaching customers how to read their meter; Explaining utility policies such as delinquent notices or disputed readings; Taking care or property Maintenance crews can warn customers of - Answer ️️ -service interruptions Maintenance crews can provide this to protect the public - Answer ️️ -signs and barriers The plant operator is responsible for making the water - Answer ️️ -safe to drink and use Water bills should be 4 things - Answer ️️ -accurate; itemized; neat; legible It is important that the utility have a sense of this (attitude) - Answer ️️ -pride and professionalism Employees should be kept informed of utility... - Answer ️️ -plans and policies How should customer complaints be treated? - Answer ️️ -as legitimate and investigated as soon as possible In small water systems the operator is often - Answer ️️ -a meter reader, repair crew and pump operator; the highest paid employee; a college graduate Stuffers are - Answer ️️ -sent to customers in billing statements Suffers can be many things. Name 4. - Answer ️️ -departments to call for service; explanations of utility policy; a history of the utility; tips on water conservation Delinquent payment notices should be (4 things) - Answer ️️ -tactful and tasteful; mailed in an envelope; businesslike The EPA requires community water systems to The water system must provide customers with a report on the system's water quality how often? - Answer ️️ -yearly The annual system water quality report should be - Answer ️️ -attractive; easy to understand The annual system water quality report can build what - Answer ️️ -goodwill and trust with the customer Good treatment of employees includes 3 primary things - Answer ️️ -fair wages; benefits; safe working conditions After action is taken on a complaint the employee should do this to to make sure everything is satisfactory(OK). - Answer ️️ -follow up with a phone call, post card or e-mail Give 3 reasons that water plant facilities should be kept neat and clean - Answer ️️ -to indicate a professional attitude; to keep public support; to keep confidence in the water quality The employee should listen to special requests and look for ways to oblige the customer within - Answer ️️ -utility policy The chemical symbol for water - Answer ️️ -H2O Three forms of water - Answer ️️ -solid(ice); liquid(water); water(vapor/gas) Hydrological cycle - Answer ️️ -the natural exchange of water between the earth and atmosphere Average water use depends on these 5 things - Answer ️️ -temperature; rainfall; cost; supply; economic level Ground Water is located - Answer ️️ -located below the earth's surface (underground) Name the three places that surface water comes from. - Answer ️️ -rivers; lakes; reservoirs According to the TCEQ, future water supplies will be - Answer ️️ -more scarce Raw Water - Answer ️️ -Surface water or ground water prior to treatment Ground water is tapped by - Answer ️️ -wells Potable water - Answer ️️ -water that is free of disease-causing organisms, has a chlorine residual and is safe for human consumption Before construction, the utility must submit engineering plans to - Answer ️️ -the AWWA Operators should keep records of 5 types of things - Answer ️️ -water usage; system pressure; sample results; repairs; amount of chlorine