WGU C954 KNOWLEDGE CENTER(Opens a new
Window) Information Technology Management -
critical success factor (CSF)
Crucial steps companies perform to achieve their goals and objectives and implement
their strategies.
support value activities
Found along the top of the value chain and includes business processes, such as firm
infrastructure, human resource management, technology development, and
procurement that support the primary value activities
SWOT analysis
Strengths, Weakness, Opportunity, Threats
Porter's Five Forces Model
threat of substitute products or services, the threat of established rivals, and the threat
of new entrants.the bargaining power of suppliers and the bargaining power of
customers.
competitive advantage
A feature of a product or service that an organization's customers place a greater value
on than similar offerings from a competitor
Porter's three generic strategies
Generic business strategies that are neither organization nor industry specific and can
be applied to any business, product, or service.
value chain analysis
Views a firm as a series of business processes that each add value to the product or
service.
primary value activities
Found at the bottom of the value chain, these include business processes that acquire
raw materials and manufacture, deliver, market, sell, and provide after-sales services.
effectiveness MIS metric
Measures the impact MIS has on business processes and activities including customer
satisfaction, conversion rates, and sell-through increases.
Efficiency MIS metrics
Measure the performance of MIS itself, such as throughput, transaction speed, and
system availability
Supply Chain Design
The ability to view all areas up and down the supply chain in real time.
supply chain planning systems
use advanced mathematical algorithms to improve the flow and efficiency of the supply
chain while reducing inventory
supply chain execution systems
ensure supply chain cohesion by automating the different activities of the supply chain
Joint Application Development (JAD)
A session where employees meet, sometimes for several days, to define or review the
business requirements for the system.
conversion
, The process of transferring information from a legacy system to a new system.
Systems Development Life Cycle (SDLC)
The overall process for developing information systems from planning and analysis
through implementation and maintenance
SDLC planning phase
Involves establishing a high-level plan of the intended project and determining project
goals.
Analysis Phase of SDLC
Involves analyzing end-user business requirements and refining project goals into
defined functions and operations of the intended system
requirements definition document
prioritizes all of the business requirements by order of importance to the company
Data Flow Diagram (DFD)
illustrates the movement of information between external entities and the processes and
data stores within the system
Design Phase (SDLC)
Involves describing the desired features and operations of the system
Development Phase (SDLC)
Involves taking all of the detailed design documents from the design phase and
transforming them into the actual system
control objectives for information and related technologies (COBIT)
A set of best practices that helps an organization to maximize the benefits of an
information system, while at the same time establishing appropriate controls to ensure
minimum errors.
object-oriented languages
group data and corresponding processes into objects
fourth-generation language (4GL)
A computer language type that includes database query languages and report
generators.
Testing Phase of SDLC
Involves bringing all the project pieces together into a special testing environment to
eliminate errors and bugs, and verify that the system meets all of the business
requirements defined in the analysis phase
implementation phase sldc
Involves placing the system into production so users can begin to perform actual
business operations with the system.
Maintenance Phase (SDLC)
involves performing changes, corrections, additions, and upgrades to ensure the system
continues to meet the business goals
SDLC Phases
planning, analysis, design, development, testing, implementation, and maintenance
discovery prototyping
builds a small-scale representation or working model of the system to ensure it meets
the user and business requirements
iterative development
consists of a series of tiny projects
Window) Information Technology Management -
critical success factor (CSF)
Crucial steps companies perform to achieve their goals and objectives and implement
their strategies.
support value activities
Found along the top of the value chain and includes business processes, such as firm
infrastructure, human resource management, technology development, and
procurement that support the primary value activities
SWOT analysis
Strengths, Weakness, Opportunity, Threats
Porter's Five Forces Model
threat of substitute products or services, the threat of established rivals, and the threat
of new entrants.the bargaining power of suppliers and the bargaining power of
customers.
competitive advantage
A feature of a product or service that an organization's customers place a greater value
on than similar offerings from a competitor
Porter's three generic strategies
Generic business strategies that are neither organization nor industry specific and can
be applied to any business, product, or service.
value chain analysis
Views a firm as a series of business processes that each add value to the product or
service.
primary value activities
Found at the bottom of the value chain, these include business processes that acquire
raw materials and manufacture, deliver, market, sell, and provide after-sales services.
effectiveness MIS metric
Measures the impact MIS has on business processes and activities including customer
satisfaction, conversion rates, and sell-through increases.
Efficiency MIS metrics
Measure the performance of MIS itself, such as throughput, transaction speed, and
system availability
Supply Chain Design
The ability to view all areas up and down the supply chain in real time.
supply chain planning systems
use advanced mathematical algorithms to improve the flow and efficiency of the supply
chain while reducing inventory
supply chain execution systems
ensure supply chain cohesion by automating the different activities of the supply chain
Joint Application Development (JAD)
A session where employees meet, sometimes for several days, to define or review the
business requirements for the system.
conversion
, The process of transferring information from a legacy system to a new system.
Systems Development Life Cycle (SDLC)
The overall process for developing information systems from planning and analysis
through implementation and maintenance
SDLC planning phase
Involves establishing a high-level plan of the intended project and determining project
goals.
Analysis Phase of SDLC
Involves analyzing end-user business requirements and refining project goals into
defined functions and operations of the intended system
requirements definition document
prioritizes all of the business requirements by order of importance to the company
Data Flow Diagram (DFD)
illustrates the movement of information between external entities and the processes and
data stores within the system
Design Phase (SDLC)
Involves describing the desired features and operations of the system
Development Phase (SDLC)
Involves taking all of the detailed design documents from the design phase and
transforming them into the actual system
control objectives for information and related technologies (COBIT)
A set of best practices that helps an organization to maximize the benefits of an
information system, while at the same time establishing appropriate controls to ensure
minimum errors.
object-oriented languages
group data and corresponding processes into objects
fourth-generation language (4GL)
A computer language type that includes database query languages and report
generators.
Testing Phase of SDLC
Involves bringing all the project pieces together into a special testing environment to
eliminate errors and bugs, and verify that the system meets all of the business
requirements defined in the analysis phase
implementation phase sldc
Involves placing the system into production so users can begin to perform actual
business operations with the system.
Maintenance Phase (SDLC)
involves performing changes, corrections, additions, and upgrades to ensure the system
continues to meet the business goals
SDLC Phases
planning, analysis, design, development, testing, implementation, and maintenance
discovery prototyping
builds a small-scale representation or working model of the system to ensure it meets
the user and business requirements
iterative development
consists of a series of tiny projects
