IOP2602 MAY/JUNE 2016
1. Which of the following structures would be most conducive to an innovative
environment?
1. mechanistic
2. bureaucratic
3. organic
4. autocratic
2. An organization’s culture is defined by several primary characteristics. The
characteristic demonstrated by activities that emphasize maintaining status quo
versus growing exemplifies which primary characteristic?
1. attention to detail
2. outcome orientation
3. people orientation
4. stability
4. 3
5. A popular approach to managing change, which involves examining both how to
increase
individual behaviours that support the change effort and how to decrease anything
that hinders
movement away from the existing equilibrium, is known as ...
1. action research.
2. organisational development.
3. Lewin’s three-step model.
4. process consultation.
[3] Lewin’s three-stage model
6. 4
7. 2
8. 4
9. 2
Group cohesiveness (degree to which members are attracted to each other and are
motivated to stay in the group)
10. 3
11. In resolving conflict where both sides agree to give something up, neither party
wins or loses. This is called … .
,1. accommodating
2. collaborating
3. compromising
4. competing
(3) In resolving conflict where both sides agree to give something up, neither party
wins or loses is called compromising
12. What is considered the most important dimension of trust?
1. consistency
2. competence
3. honesty
4. integrity
4. Integrity is considered the most important dimension of trust.
13. The age of a worker seems to have a direct correlation with .
1 productivity
2 turnover
3 absenteeism
4 none of the above
[2] The direct relationship between age and turnover is discussed on page 52. Older
people are less likely to resign from their jobs because they have fewer alternative
job opportunities as they get older. Older workers are usually more satisfied with
their
jobs because of higher income, etc.
14. The most positive strategy for both the individual and the organisation in
managing job
dissatisfaction is …
1. exit
2. loyalty
3. neglect
4. voice
(4) Voice is one of the most positive ways employees can use to express
dissatisfaction
15. Which one of the following is not an advantage of wide spans of control?
1. reduced costs because of fewer management levels
2. the opportunity to closely supervise employees’ work
3. employee autonomy and empowerment
4. faster decision making
(2) The opportunity to closely supervise employees’ work is not an advantage of
wide spans of control.
16. The boundaryless organisation ….
, 1. would probably have an organic structure
2. is sometimes referred to as a T-form organisation
3. relies heavily on technology
4. all of the above
(4) All of the above refers to boundaryless organisation
17. Which one of the following is not a function of culture?
1. It creates distinctions between organisations.
2. It provides the social glue that binds the organisation to appropriate standards.
3. It promotes high levels of performance.
4. It facilitates commitment to something larger than individual self-interest.
(3) Promotion of high levels of performance is not a function of culture.
18. Action research is ….
1. a process of change
2. a type of research design
3. a process that involves the collection and analysis of data
4. all of the above
(4) Action research is a process of change, type of research design and a
process
that involves the collection and analysis of data
19. In contrasting values and attitudes, which one of the following is true?
1 They come from different sources
2 There is no significant correlation between the two
3 Attitudes are more stable than values
4 Values are more stable than attitudes
2 There is no significant relationship between values and attitudes.
20. The discipline which brings the tools for measuring, explaining, and sometimes
modifying
human behaviour to the study of organisational behaviour is ...
1. political science.
2. psychology.
3. sociology.
4. anthropology.
[2] Areas of psychology that have contributed to the study of organisational
behaviour include learning theory, personality theory and counselling.
21. Peter notices that sales professionals at other companies get a higher basic
salary and a higher commission rate than he does, even though they do not work as
hard or sell as much.
According to equity theory, what type of referent comparison is Peter using?
1. self-inside
2. self-outside
3. other-outside
1. Which of the following structures would be most conducive to an innovative
environment?
1. mechanistic
2. bureaucratic
3. organic
4. autocratic
2. An organization’s culture is defined by several primary characteristics. The
characteristic demonstrated by activities that emphasize maintaining status quo
versus growing exemplifies which primary characteristic?
1. attention to detail
2. outcome orientation
3. people orientation
4. stability
4. 3
5. A popular approach to managing change, which involves examining both how to
increase
individual behaviours that support the change effort and how to decrease anything
that hinders
movement away from the existing equilibrium, is known as ...
1. action research.
2. organisational development.
3. Lewin’s three-step model.
4. process consultation.
[3] Lewin’s three-stage model
6. 4
7. 2
8. 4
9. 2
Group cohesiveness (degree to which members are attracted to each other and are
motivated to stay in the group)
10. 3
11. In resolving conflict where both sides agree to give something up, neither party
wins or loses. This is called … .
,1. accommodating
2. collaborating
3. compromising
4. competing
(3) In resolving conflict where both sides agree to give something up, neither party
wins or loses is called compromising
12. What is considered the most important dimension of trust?
1. consistency
2. competence
3. honesty
4. integrity
4. Integrity is considered the most important dimension of trust.
13. The age of a worker seems to have a direct correlation with .
1 productivity
2 turnover
3 absenteeism
4 none of the above
[2] The direct relationship between age and turnover is discussed on page 52. Older
people are less likely to resign from their jobs because they have fewer alternative
job opportunities as they get older. Older workers are usually more satisfied with
their
jobs because of higher income, etc.
14. The most positive strategy for both the individual and the organisation in
managing job
dissatisfaction is …
1. exit
2. loyalty
3. neglect
4. voice
(4) Voice is one of the most positive ways employees can use to express
dissatisfaction
15. Which one of the following is not an advantage of wide spans of control?
1. reduced costs because of fewer management levels
2. the opportunity to closely supervise employees’ work
3. employee autonomy and empowerment
4. faster decision making
(2) The opportunity to closely supervise employees’ work is not an advantage of
wide spans of control.
16. The boundaryless organisation ….
, 1. would probably have an organic structure
2. is sometimes referred to as a T-form organisation
3. relies heavily on technology
4. all of the above
(4) All of the above refers to boundaryless organisation
17. Which one of the following is not a function of culture?
1. It creates distinctions between organisations.
2. It provides the social glue that binds the organisation to appropriate standards.
3. It promotes high levels of performance.
4. It facilitates commitment to something larger than individual self-interest.
(3) Promotion of high levels of performance is not a function of culture.
18. Action research is ….
1. a process of change
2. a type of research design
3. a process that involves the collection and analysis of data
4. all of the above
(4) Action research is a process of change, type of research design and a
process
that involves the collection and analysis of data
19. In contrasting values and attitudes, which one of the following is true?
1 They come from different sources
2 There is no significant correlation between the two
3 Attitudes are more stable than values
4 Values are more stable than attitudes
2 There is no significant relationship between values and attitudes.
20. The discipline which brings the tools for measuring, explaining, and sometimes
modifying
human behaviour to the study of organisational behaviour is ...
1. political science.
2. psychology.
3. sociology.
4. anthropology.
[2] Areas of psychology that have contributed to the study of organisational
behaviour include learning theory, personality theory and counselling.
21. Peter notices that sales professionals at other companies get a higher basic
salary and a higher commission rate than he does, even though they do not work as
hard or sell as much.
According to equity theory, what type of referent comparison is Peter using?
1. self-inside
2. self-outside
3. other-outside
