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NRF Customer Service and Sales - Chapter 4 Performing Your Best
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NRF Customer SNRF Customer Service and Sales - Chapter 4 Performing Your Best NRF Customer Service and Sales - Chapter 4 Performing Your Best NRF Customer Service and Sales - Chapter 4 Performing Your Best ervice and Sales - Chapter 4 Performing Your Best Body language cues - ANSWER-conscious or unconscious gestures and movements that express feelings or intentions. Eight Primary Elements of Body Language - ANSWER-face, eyes, posture, gestures, voice, movement, touch, appearance Service Recovery - ANSWER-an action the retailer provides to address a service failure.
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