ABQUARP exam questions and 100% correct answers 2024
how is quality defined? - correct answer no errors, degree of excellence, do the right thing and do it well. Meeting customers expectations, exceed expectations. What is quality mgmt.? - correct answer examine the process to delivery of care, the outcomes measured plan-do-check-act - correct answer Walter Shewhart Edward Deming - correct answer introduced statistical process to improve quality He recognized importance of having accurate and meaningful infor to improve quality Demings 7 deadly diseases - correct answer lack of consistency, emphasis on short term profits, eval of performanmce,job hopping, excessive medical cost, excessive liability Joseph Juran - correct answer introduced Total Quality Control Philip Crosby - correct answer He added financial consequences to quality performance Savings are generated by "doing things right the first time" Quality Mangt. QM - correct answer approaches to imporving quality emphasis on preventing errors, empowerment of employees, improve performance, focus on supplier relationships Quality Assurance - correct answer addresses negative outcomes ( sentinel events). Hx punishment of peers
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