Emergency Telecommunicator Quiz Questions
1. In order to become
a successful
emergency
Training and
temperatelecommu
nicator: a
combination of the
follow- ment ing is
required
2. If a field unit
needs a certain
type of assistance,
False it is usually
up to that field unit
to locate, notify,
and coordinate the additional resources ( TRUE
OR FALSE)
3. The IAED( the
academy)
enforces its Code
of True Ethics by
withholding or
revoking the
certifications of
those who fail to
agree to, or
uphold, these
standards (TRUE
OR FALSE)
4. When faced with
an ethical dilemma
, Emergency Telecommunicator Quiz Questions
in the com- follow
established
promunication
center, the ETC
should FIRST:
tocol, procedure,
and policy
5. A procedure that
has been highly
defined, struc-
protocol tured, and
placed into a
reference system
is known as a:
6. In this course, the
"three P's" refer
to: protocol,
procedure, and
policy
7. In the context of
the
communication
process, how
the message is the
"medium" is:
conveyed
8. In the context of
the
communication
process, true
, Emergency Telecommunicator Quiz Questions
"NOISE" can
occur when you
are thinking about
something else
and essentially
blocking out most
or all of an
incoming message
(TRUE OR FALSE)
9. Diction refers to
the choice of
words and
phrases used to
communicate
10. False
It is good practice for ETCs to try to impress
callers by using specialized language (TRUE OR
FALSE)
11. Active Listening
requires the ETC
to tune out True
distractions and
focus on the
callers message
(TRUE OR FALSE)
12. ETCs are morally,
and in many cases
legally, ensure
confidentiality
obligated to: of intimate/sensitive in-
1. In order to become
a successful
emergency
Training and
temperatelecommu
nicator: a
combination of the
follow- ment ing is
required
2. If a field unit
needs a certain
type of assistance,
False it is usually
up to that field unit
to locate, notify,
and coordinate the additional resources ( TRUE
OR FALSE)
3. The IAED( the
academy)
enforces its Code
of True Ethics by
withholding or
revoking the
certifications of
those who fail to
agree to, or
uphold, these
standards (TRUE
OR FALSE)
4. When faced with
an ethical dilemma
, Emergency Telecommunicator Quiz Questions
in the com- follow
established
promunication
center, the ETC
should FIRST:
tocol, procedure,
and policy
5. A procedure that
has been highly
defined, struc-
protocol tured, and
placed into a
reference system
is known as a:
6. In this course, the
"three P's" refer
to: protocol,
procedure, and
policy
7. In the context of
the
communication
process, how
the message is the
"medium" is:
conveyed
8. In the context of
the
communication
process, true
, Emergency Telecommunicator Quiz Questions
"NOISE" can
occur when you
are thinking about
something else
and essentially
blocking out most
or all of an
incoming message
(TRUE OR FALSE)
9. Diction refers to
the choice of
words and
phrases used to
communicate
10. False
It is good practice for ETCs to try to impress
callers by using specialized language (TRUE OR
FALSE)
11. Active Listening
requires the ETC
to tune out True
distractions and
focus on the
callers message
(TRUE OR FALSE)
12. ETCs are morally,
and in many cases
legally, ensure
confidentiality
obligated to: of intimate/sensitive in-
