Genesys Cloud Reporting & Analytics Questions and Answers (Graded A)
Genesys Cloud Reporting & Analytics Questions and Answers (Graded A) Genesys Cloud Reporting & Analytics Questions and Answers (Graded A) Genesys Cloud Reporting & Analytics Questions and Answers (Graded A) Genesys Cloud Reporting & Analytics Questions and Answers (Graded A) For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - ANSWER-Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - ANSWER-Dynamic Views Dynamic views give you the ability to: - ANSWER-1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the data for more analysis or to share with others. 4. Activate agents, change their status, or log out agents.
Written for
- Institution
- Genesys Cloud Reporting & Analytics
- Course
- Genesys Cloud Reporting & Analytics
Document information
- Uploaded on
- February 9, 2024
- Number of pages
- 11
- Written in
- 2023/2024
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- Exam (elaborations)
- Contains
- Questions & answers
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genesys cloud reporting analytics questions and
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genesys cloud reporting analytics answers
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for immediate at a glance monitoring of key indic
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for immediate at a glance monitoring of key indic
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