ServiceNow Discovery Implementation Certification Exam |261| with complete solution

ServiceNow Discovery Implementation Certification Exam |261| with complete solution What is the purpose of the CMDB? ANS-The purpose of the CMDB is to capture and catalog assets, not just for record keeping but to provide a clear picture of the service management estate to more deeply understand it and to be able to support it better What can the CMDB be thought of as? ANS-It can be thought of as a database containing configuration items where the CI's are infrastructure components (hardware and software) required to deliver a service. What are the two key tables in the CMDB? ANS-cmdb_ci - the configuration item table records generic attributes of all CIs cmdb_rel_ci - the CI relationship table contains relationships between CIs The information contained in these tables (among others) is used to create the dependency view i.e a logical model showing how CIs are related. If you change the cmdb_ci table the changes will propagate to all CIs (true/false) ANS-True What do you do to view the hierarchy of a ci type? ANS-Go to ConfigurationCI Class Manager then locate the ci type in the class hierarchy, on the related links select Show Schema Map Do all service management processes use the CMDB? ANS-Yes the CMDB is not just a storage of information about organizational assets, its usage is more important and virtually all service management processes use the CMDB in some way. What does the CMDB provide for visibility? ANS-Simply put having a CMDB provides increased visibility of the infrastructure, enabling: Key decision makers to quickly make accurate and informed decisions. Support teams to investigate and resolve issues in a timely manner