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  • PEARSON (PEARSON)
  • Business 2016 NQF
  • Unit 14 - Investigating Customer Service
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P4 (Skills Audit)

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2.0
(1)
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Grade
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Uploaded on
26-06-2018
Written in
2017/2018

Skills Audit for UNIT 14 Distinction standard

Institution
PEARSON (PEARSON)
Course
Unit 14 - Investigating Customer Service








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Written for

Study Level
BTEC
Examinator
PEARSON (PEARSON)
Subject
Business 2016 NQF
Unit
Unit 14 - Investigating Customer Service
All documents for this subject (65)

Document information

Uploaded on
June 26, 2018
Number of pages
6
Written in
2017/2018
Type
Essay
Professor(s)
Unknown
Grade
D

Subjects

  • btec
  • business
  • level 3
  • unit 14
  • learning aim c
  • distinction
  • investigating customer service
  • p4

Content preview

How would you rate your
SKILLS AUDIT competency in this skill?

Customer service
skills and behaviours Poor AverageGood Excellent


Written

x
Oral

x
Effective listening

Presentation (incl. self-
presentation, attitude, x
behaviour, hygiene)

x
Body language

x
Negotiation


Barriers to communication

How would you rate your
SKILLS AUDIT competency in this skill?
Dealing with
customer service
requests and
complaints Poor AverageGood Excellent

x
providing infoirmation


promoting products

x
taking messages



keeping records

x
Giving advice

x
dealing with complaints
ICT Skills for
customer service

x
Use of email
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adam10masm PEARSON
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Units for BTEC Business and ICT (2016-2018) BTEC Business Level 3 Currently studying Computer Science at university All the work sold has to be used as a reference and not plagiarise/copy

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