Post office exam 474 | Latest 2024/25
A customer asks questions about shipping choices, but you do not know the answers. Which
would you be most and least likely to do? Most: Say you do not know about shipping choices
and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after finishing
your deliveries.
A new employee is having trouble learning his job which forces you and others to work harder to
meet production standards. Which would you be most and least likely to do? Most: Tell him
how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
A customer is angry because the nearby Post Office does not have a product he needs today.
Which would you be most and least likely to do? Most: Suggest an alternate product that may
work.
Least: Go get the product at another facility and bring it back to the customer.
You are to complete a task before beginning deliveries. While doing that task, you see two
coworkers having trouble with a job. Which would you be most and least likely to do? Most:
Give them only some quick advice so you can complete your task in time.
Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would you be most and
least likely to do? Most: Explain that the employee in question is really a good worker but
was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer moved but is not receiving his mail because he did not submit a Change of Address
form. He wants you to give him his mail anyway. Which would you be most and least likely to
do? Most: Tell him Postal policy prohibits you from giving him mail until a Change of
Address form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address form.
A customer on your route asks how to find something on the USPS website. Which would you
be most and least likely to do? Most: Explain where to find it and offer to help with any
other issues he may have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you delivered days ago. Which would you be
most and least likely to do? Most: Show him proof of delivery and tell him he is responsible
for the package once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with customers? 5-10 years
, How would your latest manager rate your punctuality compared to other employees? The
very best
How many jobs have you left voluntarily in the last four years? 0
How would your latest manager rate your customer service skills compared to others? The
very best
How would your latest manager rate your performance compared to others employees? The
very best
How many unexcused absences are acceptable before and employee is disciplined? None
How long were you at your latest job before voluntarily leaving? I did not leave my latest job
voluntarily
How would your latest manager rate your verbal communication skills? The very best
How would your latest manager rate your motivation to become a top performer? Extremely
high
How many unexcused tardies did you have per month at your latest job? None
How would your latest manager rate the quality of your work? The very best
How many times have you been honored for high performance on the job? 7-10
How many full time jobs have you left voluntarily within one month of starting? 0
How would your latest manager rate your attendance compared to other employees? The
very best
How many times have you been disciplined for violating a company policy? 0
How many times per year did you have unexcused absences at your latest job? None
What is the longest time you stayed with one employer without voluntarily leaving? 5 - 10
years
How many jobs have you left voluntarily in the last four years? 0
How long do you hope to work for the USPS? More than 10 years
I usually set challenging goals
a. Most like me
A customer asks questions about shipping choices, but you do not know the answers. Which
would you be most and least likely to do? Most: Say you do not know about shipping choices
and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after finishing
your deliveries.
A new employee is having trouble learning his job which forces you and others to work harder to
meet production standards. Which would you be most and least likely to do? Most: Tell him
how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
A customer is angry because the nearby Post Office does not have a product he needs today.
Which would you be most and least likely to do? Most: Suggest an alternate product that may
work.
Least: Go get the product at another facility and bring it back to the customer.
You are to complete a task before beginning deliveries. While doing that task, you see two
coworkers having trouble with a job. Which would you be most and least likely to do? Most:
Give them only some quick advice so you can complete your task in time.
Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would you be most and
least likely to do? Most: Explain that the employee in question is really a good worker but
was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer moved but is not receiving his mail because he did not submit a Change of Address
form. He wants you to give him his mail anyway. Which would you be most and least likely to
do? Most: Tell him Postal policy prohibits you from giving him mail until a Change of
Address form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address form.
A customer on your route asks how to find something on the USPS website. Which would you
be most and least likely to do? Most: Explain where to find it and offer to help with any
other issues he may have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you delivered days ago. Which would you be
most and least likely to do? Most: Show him proof of delivery and tell him he is responsible
for the package once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with customers? 5-10 years
, How would your latest manager rate your punctuality compared to other employees? The
very best
How many jobs have you left voluntarily in the last four years? 0
How would your latest manager rate your customer service skills compared to others? The
very best
How would your latest manager rate your performance compared to others employees? The
very best
How many unexcused absences are acceptable before and employee is disciplined? None
How long were you at your latest job before voluntarily leaving? I did not leave my latest job
voluntarily
How would your latest manager rate your verbal communication skills? The very best
How would your latest manager rate your motivation to become a top performer? Extremely
high
How many unexcused tardies did you have per month at your latest job? None
How would your latest manager rate the quality of your work? The very best
How many times have you been honored for high performance on the job? 7-10
How many full time jobs have you left voluntarily within one month of starting? 0
How would your latest manager rate your attendance compared to other employees? The
very best
How many times have you been disciplined for violating a company policy? 0
How many times per year did you have unexcused absences at your latest job? None
What is the longest time you stayed with one employer without voluntarily leaving? 5 - 10
years
How many jobs have you left voluntarily in the last four years? 0
How long do you hope to work for the USPS? More than 10 years
I usually set challenging goals
a. Most like me
