McDonalds Crew Trainer Test Questions With Complete Solutions.

McDonalds Crew Trainer Test Questions With Complete Solutions. What is the holding time for french fries? 7 minutes What are the 4 steps to customer recovery? A. Listen B. Apologize C. Solve D. Thank What is the target cash to present time for drive-thru orders? 45 seconds What is the proper way to shake fries? Two hands lift out of cat and shake After how long do you shake fries when they are cooking (duty timer)? 30 seconds How long should dishes soak in compartment #3 (sanitize) before removal? 1 minute How many inches high is a "Golden Standard" ice cream cone? 3 inches How many blueberries go in a fruit and yogurt parfait? 5 What is the holding time for for hashbrowns? 10 minutes What is the four step training process? A. Prepare B. Present C. Try out D. Follow up What is the holding time for strip bacon on the prep table? 4 hours There are two types of SOCs. What are they? A. Training B. Follow-up After completion of LMS, a ________________ must be completed to ensure that a crew trainer candidate has the skill set/knowledge to perform their job function. Verification What is the target pull time for beef patties off the grill? 12 seconds What is the target temperature for brewed coffee? 195 to 205 What is the cooking time for crispy chicken patties? Five minutes and 45 seconds What is the holding time for Mc Nuggets in the UHC? 20 minutes How often should spatulas and small wares be washed, rinsed and sanitized? Four hours How many towels do you need in your possession when cleaning tables and chairs in the dining room? Two What is he cooking temperature for french fries? 335 degrees What solution do you use when cleaning the windows? APCS When filtering, how long must oil filter prior to returning to the vats? 5 minutes When testing Quat solution in the three compartment sink the strip must be submerged for _________ seconds. 10 What is the maximum number of grill towels you can launder at once? 20 What is the maximum number of regular towels you can launder? 40 Minimally, how often should the front counter be wiped down or cleaned? Every 4 hours How long is coffee good for once brewed? 30 minutes How often should the DT pad be deck scrubbed? Weekly When cleaning the toilets in the restroom what do you use to wipe them clean with? Paper towels When using blue handled window cleaning pad to touch up windows should you spray the window or spray the pad? Spray the pad What is the target pull time for grilled chicken? 15 seconds True or false: It is acceptable to provide the last name of an employee if it is requested by guest. False True or false: you should change the lobby trash when it is half-full. False True or false: for non-24 hour restaurants, the opening crew or managers meet on the lot prior to entering the restaurant. This is part of the staggered opening procedure. False True or false: it is acceptable to service walk up guests in the drive-through. False Explain the first ask in ask, ask, tell. Repeat order and ask if that is correct. Explain the what the second ask in ask, ask, tell is. Verify the grill item or first item on order. Explain tell in ask, ask, tell. Tell the customer you have the grill item or the first item on the list. Explain why it is important to ask ask tell. To ensure the customer gets an accurate order Calling a robbery the first call a manager should play should be to.... Police What is the number one thing you should do in a robbery? Stay calm True or false: it is except a bowl to allow demonstrators to perform their demonstration on McDonald's property so long as it is peaceful it doesn't interfere with business. True True or false: following a robbery it is except a bowl to disclose the estimated amount of any funds that were taken to the police to assist in their investigation. False True or false: a manager should verify bills 50 and above. True When prioritizing the opportunities of a completed preshift checklist, what are the four levels of prioritization a shift manager must follow? (In order) A. Safety B. Quality and service C. Comfort and quality D. Appearance Where are the four areas that are danger zone could occur? A. Front counter B. Kitchen C. Fries D. Drive thru How often should a shift manager take a travel path minimally? (Non-Peak) 30 minutes What is the minimum acceptable temperature for beef patties? 155° What is the UHC holding time for beef patties? 15 minutes What is the cooking time for french fries? Three minutes and five seconds What is the cooking time for chicken McNuggets Three minutes and 30 seconds The __________ head on the McCafe machine must be cleaned ____________. Foamer; daily The towel bucket should be checked minimally every ______________. Two hours What are the six enemies of oil? Carbon, air, salt, heat, detergent, and water True or false: you should shake the whip cream before dispensing True True or false: if a customer is sitting at a booth we should avoid sweeping under their feet. True How often should dining room trays be cleaned? Daily True or false: crew people can receive 401K True True or false: hashbrowns need to be cooked from frozen. True What does FIFO mean? First in first out What do you squeegee first, the surface or the top platten of the grill? The top When do you discard the blue gloves? After dropping products, before touching anything else True or false: heat resistant gloves should be used when emptying grease traps. True What should be handed out first food or drink? Food How many napkins are needed for each order? 1 per item (food included) What is the total experience time for drive-through 300 seconds or five minutes What is the minimum amount of times are the guests greeted it in the drive-through? 3 How long should you take to wash your hands? 20 seconds How long do muffins stay in the pan once baked? 20 mins Once griddles are baked, where should they go? In a pan with a false bottom. True or false: we do not stir coffee with cream and sugar in it. False What are the four areas needed to bonus? Voice overall satisfaction, voice drive thru accuracy, 90 day turnover, and customer complaints. True or false: front counter orders to go receive napkins in their bags. False At what time should muffins be stickered? As soon as they are pulled out of pan What are the four hospitality standards? A. Genuine welcome and thank you B. Hospitality gestures like golden moments C. Manager is hospitality ambassador D. Order accuracy