BMGT 364 - QUIZ 1, WEEK 2 QUESTIONS AND ANSWERS 2024

BMGT 364 - QUIZ 1, WEEK 2 QUESTIONS AND ANSWERS 2024 Organizational behavior - a field of study that investigates the impact individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving organizational effectiveness Human Resources - looks at things like hiring protocols, training designs and legal compliance Strategic management - focus on product choices and industry characteristics that affect an organizations profitability Diversity - any characteristic that makes people different from one another Surface level diversity - observable attributes such as age, race and gender Deep level diversity - differences in personality, attitudes and values inclusion - when viewpoints among different people are included and valued Generational cohorts - individuals born around the same time who share distinctive social or historical life events during critical development periods Work values - outcomes people desire and feel they should attain through work stereotyping - judging someone on the basis of ones perception of the group to which the person belongs stereotype threat - the degree to which we internally agree with generally negative stereotypes perceptions of our group discrimination - noting a difference between things which in itself isn't necessarily bad discriminatory policies or practices - denial of equal opportunity to perform or unequal rewards for performance sexual harassment - unwanted sexual advances and other verbal or physical conduct of a sexual nature that creates a hostile or offensive work environment intimidation - overt threats or bullying directed at members of a specific group of employees mockery and insults - jokes of negative stereotypes: sometimes the result of a joke being taken too far exclusion - exclusion of certain people from job opportunities, social events, discussions etc incivility - disrespectful treatment affirmative action - social policy aimed at reducing the effects of prior discrimination by taking extra effort to attract and retain minority employees cognitive dissonance - tension from incompatibility between behavior and attitudes perception - a process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment attribution theory - perceivers try to attribute the observed behavior to a type of cause (internal or external) internal cause - behavior is believed to be under the personal control of the individual external cause - the person is forced into the behavior by outside events/ causes determinants of attribution - -distinctiveness -consensus -consistency distinctiveness - whether an individual displays different behaviors in different situations consensus - does everyone who faces a similar situation respond in the same way as the individual did? consistency - does the person respond the same way over time? fundamental attribution error - tendency to under estimate the influence of external factors and overestimate that of internal factors self serving bias - occurs when individuals over estimate their own (intern) influence on successes and overestimate the external influences on their failures selective perception - a perceptual filtering process based on interests, background and attitude halo effect - drawing a general impression based on a single characteristic contrast effects - our reaction if influences by other we have recently encountered rational decision making model - 1) define the problem 2) identify the decision criteria 3) allocate weights to the criteria 4) develop alternatives 5) evaluate alternatives 6) select best alternative bounded rationality - constructing simplified models that extract the essential features from problems without capturing all their complexity confirmation bias - seeking out information that reaffirms our past choices and discounting information that contradicts past judgments