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USPS 421 WINDOW CLERK PRACTICE EXAM QUESTIONS AND VERIFIED ANSWER GRADED A+
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301. Good Communication: Message is sent, message is received, communicateclearly and verify message was received. 302. 55%-38%-7% Rule: Non-verbal cues account for: Gestures/Expressions 55%,Vocal Variety 38%, Words 7% 303. Verbal Communication: Using spoken words. 304. Nonverbal Communication: Nonverbal/verbal behaviors interact in the exchange and interpretation of information within a given situation or context. 305. Nonverbal Cues Categories: Body Movement, Facial Expressions, PersonalSpace 306. 6 Characteristics of Successful Communication: 1. Never assume
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