WGU C235 - Training and Development
Study Guide & Objective Assessment Exam
1. Organization: A social unit of people structured and managed to meet
a need or pursue collective goals
2. Human Resource Management: Entire set of activities used by an
organization to align its human capital with organizational objectives
and strategies
3. Examples of Intangible Resources: Human
Capital Social Capital
Intellectual Capital
Organizational Capability
4. Human Capital: Tacit
knowledge Education and
experience
Work-related know-how
5. Social Capital: Corporate
Culture Management
,philosophy Coaching/mentoring
relationships Informal
networking systems
6. Intellectual Capital: Patents and trade
secrets Copyrights
Intellectual property
7. Organizational Capability: Bring new products to market
quickly Absorb and integrate other cultures in a merger
Identify customer needs and respond directly to them
Continuously improve production processes to drive
down costs
8. How is training and development strategically important in an
organiza- tion?: By creating value for customers through training
Increase shareholder returns by investing in training and
development Creating a competitive advantage through
human capital
9. Differentiate between Training and Development: Training: Learning that
is planned by the organization and designed so as to further
organizational objectives Development: Training that is longer-term in
focus, designed to help employees prepare for future jobs
10.What is an intangible asset on which a company can build a sustainable
,competitive advantage by providing training regarding tacit knowledge in
an effort to differentiate itself in a strategic way?: Human Capital
11.Orientation: The first common training that new hires go. New
employees are exposed to the expectations the organization has for
them, key policies and pro- cedures relevant to them, the basic
business model under which the organization operates in order to be
successful, the variety and types of co-workers present on the job, and
other aspects of organizational life.
, 12.Which activity is the human resource dept performing by offering a
series of programs and activities that include orientation, diversity, and total
quality management?: Training
13.What is a direct benefit of a new employee orientation program?:
Increased employee retention
14.ADDIE model of training and development: A common framework for
training and development where the five steps in the model are
Assessment, Design, Development, Implementation, and Evaluation.
15.What does the ADDIE model suggest?: A continuous cycle wherein the
results of evaluation from one training program become part of the
assessment of needs for the next program
Based on the belief that the training is most effective when it provides
learners with a clear statement of what they must be able to do as a
result of training and how their performance will be evaluated
16.What is sustainable competitive advantage built upon?: Intangible re-
sources, such as organizational capabilities, processes, systems,
attributes, and knowledge and information controlled by the firm
17.Copyright Act 1976: Protects the authors of "original works" from
others who would use their work unlawfully
Study Guide & Objective Assessment Exam
1. Organization: A social unit of people structured and managed to meet
a need or pursue collective goals
2. Human Resource Management: Entire set of activities used by an
organization to align its human capital with organizational objectives
and strategies
3. Examples of Intangible Resources: Human
Capital Social Capital
Intellectual Capital
Organizational Capability
4. Human Capital: Tacit
knowledge Education and
experience
Work-related know-how
5. Social Capital: Corporate
Culture Management
,philosophy Coaching/mentoring
relationships Informal
networking systems
6. Intellectual Capital: Patents and trade
secrets Copyrights
Intellectual property
7. Organizational Capability: Bring new products to market
quickly Absorb and integrate other cultures in a merger
Identify customer needs and respond directly to them
Continuously improve production processes to drive
down costs
8. How is training and development strategically important in an
organiza- tion?: By creating value for customers through training
Increase shareholder returns by investing in training and
development Creating a competitive advantage through
human capital
9. Differentiate between Training and Development: Training: Learning that
is planned by the organization and designed so as to further
organizational objectives Development: Training that is longer-term in
focus, designed to help employees prepare for future jobs
10.What is an intangible asset on which a company can build a sustainable
,competitive advantage by providing training regarding tacit knowledge in
an effort to differentiate itself in a strategic way?: Human Capital
11.Orientation: The first common training that new hires go. New
employees are exposed to the expectations the organization has for
them, key policies and pro- cedures relevant to them, the basic
business model under which the organization operates in order to be
successful, the variety and types of co-workers present on the job, and
other aspects of organizational life.
, 12.Which activity is the human resource dept performing by offering a
series of programs and activities that include orientation, diversity, and total
quality management?: Training
13.What is a direct benefit of a new employee orientation program?:
Increased employee retention
14.ADDIE model of training and development: A common framework for
training and development where the five steps in the model are
Assessment, Design, Development, Implementation, and Evaluation.
15.What does the ADDIE model suggest?: A continuous cycle wherein the
results of evaluation from one training program become part of the
assessment of needs for the next program
Based on the belief that the training is most effective when it provides
learners with a clear statement of what they must be able to do as a
result of training and how their performance will be evaluated
16.What is sustainable competitive advantage built upon?: Intangible re-
sources, such as organizational capabilities, processes, systems,
attributes, and knowledge and information controlled by the firm
17.Copyright Act 1976: Protects the authors of "original works" from
others who would use their work unlawfully
