Summary WEEK 2 THOMAS WILKERSON CMGT 556.pptm

WEEK 2 THOMAS WILKERSON CMGT Enterprise Models Instructor: Dr. Manuel Torres Course: CMGT/556: Enterprise Models Due Brief Background Emergency dispatchers are dedicated professionals who serve as the vital link between individuals facing emergencies and the assistance they urgently need. They work in emergency call centers, responding to distress calls and dispatching the appropriate first responders, such as police, firefighters, or medical teams. These dispatchers undergo specialized training to handle high-pressure situations, manage incoming calls efficiently, and provide crucial instructions to callers until help arrives. Their background includes learning how to use specialized communication systems and staying calm under stress, as their role is pivotal in ensuring timely responses to various emergencies, ultimately helping to save lives and maintain community safety. KEY PERFORMANCE INDICATORS (KPI