PGA Level 3 (3.0) Supervising and Delegating Questions and Answers Graded A

When should a manager address performance gaps if an issue arises regarding a performer's work? As quickly as possible How should the complexity of a task be handled if a performer is learning something new? Start simply, basics first What expectations should a manager's performance standards reflect? Constant update, all parties on the same page, scheduled reviews Input is the element of the performance system that describes the job task? True or false? False What is the recommended guideline a manager should use if an employee's actual performance differs from expected performance? Find mutual agreement How should resources be allocated to avoid overwhelming a performer? Provide sufficient resources, involve the performer in the process What types of resources are needed to carry out the facility's mission and financial goals? Material or physical, financial, human, or time-based The golf shop merchandise operation is underperforming to revenue projections and inventory management challenges are occurring. What type of resources could best resolve these problems? Material or physicalWhich element of the performance system is being utilized when managers communicate the information needed for a performer to complete a task? Input Why would an audible thermometer need to be used to identify the appropriate temperature of food related to input? Take action at the appropriate time A hydraulic leak is discovered when using a triplex mower on the greens. What type of input amplifier can be implemented to minimize the problem? Daily service reports Input is defined as the information, circumstances, or events that signal a performer to take the appropriate action? True or false? True When conducting a junior event, twenty juniors pre-registered and forty-five attended on the day of the event. This prompted the facility to increase the professional staff by two teachers to accommodate the volume of juniors. In this example, what type of input signaled appropriate action? Circumstance What should a manager do when a performer has difficulty recognizing when to take action on a specific task? Amplify the input What type of consequence happens when a chef experiences gratification after presenting an elegant surf and turf dinner during a ladies' member-guest event? Internal (psychological) An employee is repeatedly late for the morning shift. The supervisor reassigns this person to the afternoon shift. What is the problem with this scheduling adjustment? Negative behavior leads to positive consequences, negative behavior will continue A team member who set the hole locations accurately and efficiently is assigned to routinely complete this maintenance task. What is the potential result of this situation? Positive behavior leads to negative consequences, positive behavior will stopCheryl, Maggie and Rosa are all assigned to work in the bag room a few days a week. Maggie and Rosa are assigned to weekday shifts and Cheryl works the weekend. Both Maggie and Rosa have cleaned up the messy bag room upon return to work on Mondays. They do not understand why Cheryl is allowed to leave work without cleaning the bag room. What performance element needs to be addressed to resolve this issue? Performance expectations A member attempts to return a golf shirt and demands a cash refund. The assistant professional insists on following the established policy for exchange. The member complains to the head professional, who then reprimands the assistant. Which element of the performance system is misaligned in this situation? Consequences An employee is struggling to develop relationships with club members. The PGA General Manger should schedule this employee to shadow a top performer during their shifts. What type of feedback is shown in this example? Resources Numerous members complain about the conditions and speed of the greens after weekend play. The PGA General Manager meets with the golf course Superintendent at Friday's staff meeting regarding this issue. What is the potential problem with this situation? Not addressed in a timely manner The cost of goods sold in the golf shop has increased significantly over the past fiscal year. As the PGA General Manager, you meet with your merchandise operations team to formulate a plan of action to rectify the issue. What is appropriate about this situation? To include input What interpersonal skill should a manager use when discussing agreed-upon expectations? Giving and inviting specific feedback The head professional receives a complaint concerning the performance of an outside service attendant. She sets up a meeting with the assistant professional responsible for outside services.Which guideline for providing effective feedback should the head professional use to resolve this situation? Provide feedback that is objective an unbiased What is a guideline of giving effective feedback? Present feedback in a timely manner How does a poorly structured work situation affect a highly motivated performer? Performer will become ineffective What aspect of the work assignment is being managed when the General Manager considers what jobs are best suited to which performers? The motivation of the performer's approach to work and life. How does discretionary enforcement of policies contribute to the motivation of performers in a working environment? Demotivates the performer with confusion How is the motivation of staff members affected by managers who constantly provide instructions and suggestions regarding assignments? Becomes frustrated, no autonomy is given Which principle of motivating work describes an employee who would benefit most from the challenge of learning new tasks? Skill variety Which principle of motivating work is the General Manager using when she asks the head chef to update the tournament banqu