COM-312 Midterm Exam Questions & Answers 2024 Solution 100% Helpful

COM-312 Midterm Exam Questions & Answers 2024 Solution 100% Helpful What is interpersonal conflict? - ANSWER - -A systematic situations w/ the following 4 unique characteristics 1. The conflicting parties are *interdependent* 2. They have the perception that they seek *incompatible goals* or *outcomes* or they favor *incompatible means* to the same end 3. The perceived incompatibility has the potential to *adversely affect relationship* if not addressed 4. There is a *sense of urgency* about the need to resolve the difference. Interdependence - ANSWER - Occurs when those involved in a relationship characterize it as continuous and important, making it worth the effort to maintain. Incompatible Goals - ANSWER - Occurs when we are seeking different outcomes. (e.g. we each want to buy a car, but we can only afford one. or we have different standards of cleanliness for our house.) Incompatible Resources - ANSWER - When there is conflict because of resources; i.e. money, time, etc. (e.g. an argument that comes out b/c of how much time you spend with people.) Incompatible Means - ANSWER - Occurs when we want to achieve the same goal but differ in how we should do so; (e.g. we agree on the same car, but not on whether to finance it or pay cash.) Sense of Urgency - ANSWER - Reaching a point where it needs effective management sooner rather than later. -not waiting and letting issues fester, and communicating about them in a timely fashion. What is meant by 'conflict can adversely affect relationships'? - ANSWER - Conflicts can make people feel uncomfortable when together, dissatisfied with their partners, and lead them to desire change. (e.g. if people dominate their partners and always win their arguments, the partners may want to exit the relationship) When is conflict management effective? - ANSWER - Effective conflict management occurs when our communication behavior produces mutual understanding and an outcome that is agreeable to everyone concerned. Conflict management - ANSWER - the communication behavior a person employs based on his or her analysis of a conflict situation. Linear Model of Conflict - ANSWER - -includes sender, receivers, channels, noise, and feedback. -Mainly focuses on the end result of communication (convincing, persuading, controlling, or dominating the other.)