COM-312 TEST 1 Questions With 100% Correct Answer 2024 Solution

COM-312 TEST 1 Questions With 100% Correct Answer 2024 Solution Conflict - ANSWER - an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals. Intrapersonal conflict - ANSWER - internal strain that creates a state of ambivalence, conflicting internal dialogue, or lack of resolution in one's thinking and feeling Interpersonal conflict - ANSWER - an expressed struggle between interdependent parties Most expressed struggles are activated by? - ANSWER - a triggering event Perceived incompatible goals - ANSWER - the parties either want exactly the same thing or opposites Biggest perceived scarce resources - ANSWER - power and self esteem Destructive conflict - ANSWER - when all participants are dissatisfied with the outcomes of a conflict and think they have lost as a result 4 horsemen of the apocalypse - ANSWER - criticism, defensiveness, stonewalling, contempt Defensive climate - ANSWER - Evaluation, Control, Strategy, Neutrality, Superiority, Certainty Supportive climate - ANSWER - description, problem solving, spontaneity, empathy, equality, provisionalism Escalatory spirals - ANSWER - behaviors - perceptions of the other- perceptions of the relationship- disintegration (with each party viewing oneself as not responsible for any of it)