Vivint CEU Certification Exam 2023 Actual Questions and Answers 100% Verified.

Vivint CEU Certification Exam 2023 Actual Questions and Answers 100% Verified. According to the FBI Uniform Crime Report, a burglary occurs every: Answer- 14.4 Seconds Most residential burglaries occur... Answer- In broad daylight The common goal of the Electronic Security and Life Safety industry is to: AnswerImprove the safety, peace of mind, and quality of life of the customer CSAA is the acronym for: Answer- Central Station Alarm Association An alarm company yard sign is: Answer- A good burglar deterrent Hiding a spare key to your house outside is: Answer- Not recommended A successful service technician: Answer- Always tests the system before leaving the job State licensing for alarm companies has proven to be a part: Answer- The accountability needed to reduce false alarms The false alarm reduction method known as Enhanced Call Verification: AnswerRequires 2 different phone numbers from the call list to be called before dispatching the police On average 9% of the time burglars enter a house through the... Answer- Garage Nationally Recognized Testing Laboratories conduct factory inspections how many times a year? Answer- 2 to 4 "Approved" means something is acceptable to the _____. Answer- Authority having jurisdiction NRTLs were established by: Answer- OSHA A code title will always be preceded by a: Answer- Code number ICC stands for: Answer- International Code Council Emergency Forces Notification is associated with: Answer- NFPA 101 National Electrical Code is NFPA ______. Answer- 70 NFPA 72 is: Answer- National Fire Alarm and Signaling Code Codes become enforceable when they are: Answer- Adopted as law What is the primary concern of a code or standard? Answer- Life safety A basic system consists of what components? Answer- All the above Which imaging devices the most commonly used with analog video systems? AnswerCCD sensors Which size imaging device is the most commonly used with analog video systems? Answer- 1/3" What type of signal does a CCTV camera generate? Answer- Base band What is the proper type of coax to use and video system? Answer- Copper Braid T/F? You can install a CS-Lens on a CS-Mount camera with a 5mm spacer ring. Answer- False Which spot filter is considered better? Answer- F360 The use of UTP "unshielded twisted-pair" uses category 1 or better cable to transmit video instead of using coax. Answer- False Which of the following might be used with an outdoor housing? Answer- All the above A PTZ can be controlled by the following means with the correct hardware in place. Answer- All the above What is the most common type of the following customer service scenarios? AnswerIn-person Which of the following is not considered a barrier of customer service? AnswerInternal issues Using social media and reviewer websites, Consumers can affect businesses: AnswerEither positively or negatively What is constant nonverbal flow of communication essential to understanding someone else? Answer- Body language What does the first A in RASA stand for? Answer- Appreciate What should not be done when dealing with an angry customer? Answer- Tell customer to stop yelling immediately Which of the following is not a trait of excellent customer service? AnswerAttractiveness In today's age, the __________ have a lot of say in how well companies perform via technology and social media. Answer- General public Which of the following is not a technique for in conflict resolution? Answer- Taking sides A customer service representative uses _______ daily to arrive at solutions for customers. Answer- Problem Solving T/F? Protons have a positive charge. Answer- True Insulators restrict the movement of electrons. Answer- True Resistors restrict the flow of electrical current Answer- True Using Ohm's Law, what is the voltage if we have 2 Amps and 6 Ohms of resistance? Answer- 12 Using Ohm's Law, what is the resistance in a circuit if there are 24 Volts and 6 Amps? Answer- 4 Using Watt's Law, what are the Amps required if there are 120 Volts and a 60 Watt bulb? Answer- 2 Determine Volt-amps if we know the voltage is 24 Volts and 3 Amps Answer- 72 If the number of turns are greater on the primary side of the transformer vs the secondary side, it is considered a step down transformer. Answer- True If you connect two 12 volt batteries in parallel you will get 24 VDC output Answer False A normally open circuit is in a conductive state before any state change. Answer False .