Basic Communication Acz 100%

Basic Communication Acz 100What should learn/Summary - ANSWER - Define communication and its role in the health care industry. - Distinguish among verbal, written and non-verbal communication. What are the different types of communication. - ANSWER - Verbal - Non-verbal - Written What is communication ? - ANSWER Communication is the process of exchanging messages. What is verbal communication? - ANSWER Verbal communication is the use of language and words to send and receive information. (face to face, or over the phone) (one on one or in a group) Most often used. What are the goals of verbal communication? - ANSWER The goals of verbal communication are: - Establish a rapport or a connection. - Obtain information from patients. - Confirm understanding. - Relay information to other healthcare workers. - Give instructions to patients. Why is verbal communication often the most effective way to communicate? - ANSWER It allows for instant feedback, clarity and understanding. %