Interpersonal Communication

INTERPERSONAL COMMUNICATION EXAM WITH 100% CORRECT ANSWERS In the communication circle, what is the response to the message by the receiver called? - correct answer feedback Interpersonal skills include which of the following? -assertiveness -warmth and friendliness -touch -aggressiveness -passive listening - correct answer warmth and friendliness Body language is an example of __________. - correct answer nonverbal communication Anything that distorts the message in any way or interferes with the communication process is called __________. - correct answer noise It is the responsibility of the __________ to set the stage for positive communication with a patient. - correct answer medical assistant In which of the following examples does the medical assistant demonstrate positive communication? -"I'm sorry you are on the lunch hour, because you may have to wait to see the doctor." -"This injection is going to hurt." -"I've answered all the questions I have time to answer." -"I can't answer that question." -"This paperwork won't take long at all."Correct - correct answer "This paperwork won't take long at all." The most effective way to assess whether you are communicating negatively is to __________. -ask for feedback -avoid looking at the patient -realize that communication is a perception -use good body language -read the policy manual - correct answer Ask for feedback Which of the following is an example of positive communication? -asking a patient to repeat your instructions -interrupting a patient when he does not understand -treating all patients the same -informing patients when you cannot spend any more time with them -leaving the room when a patient becomes angry - correct answer Asking a patient to repeat your instructions Which of the following is an example of a roadblock to therapeutic communication? -active listening -approval -empathy -assertiveness -being silent - correct answer Approval Body language includes facial expressions, eye contact, posture, attention to personal space, and __________. - correct answer Touch When interacting with patients of other cultures or ethnic groups, __________. - correct answer Never make value judgments Which of the following is an example of negative communication? -speaking slowly -looking directly at a patient when speaking -forgetting to say thank you -encouraging the patient to ask questions -speaking assertively - correct answer Forgetting to say thank you During the communication process, posture can usually be described as either __________. - correct answer Open or Closed A person who is leaning back in his chair with his arms folded across his chest is displaying __________. - correct answer Closed Posture When the physician explains that Cherise needs surgery, she says, "I'm okay with that." She is sitting with her arms folded across her chest and is avoiding eye contact with the physician. When the physician asks if she is sure, Cherise says, "Yeah, yeah, it's okay," but she is frowning. This is an example of __________. - correct answer body language that indicates one's true feelings A medical assistant who stands facing the patient and holds her arms at her sides while