Case Management exam

Case Management exam case managers duty in coordinating services? - ANS locate such community resources arrange for the client to make use of them support the client in using them. what does a case manger engage in? - ANS linking monitoring advocation while building on earlier assessments and plans coordinating services in times of shrinking resources? - ANS demands for cutbacks in social services stringent accountability service provisions what are the resources section considerations? - ANS choosing individuals, programs or agencies that meet identified needs. the section accommodate many alternatives and tailor services to the client's unique circumstances. know clients preferences, strengths, an values. what limits services that case manager personally provide? - ANS policy, rules, regulations, and structure and well as his/her own expertise or personal values. what facts can cause a referral to fail - ANS 1. insensitivity to client needs by the case manager 2. referral to a wrong source 3. misjudging the client's capability to follow through with the referral. referral - ANS matching clients needs with resource; resources may be within the agency or at another agency what are the straggles to ensure a successful referral? - ANS discuss with client the reousurces service. make the referral-this may entail more than simply providing constance information. be responsive when a referral does not go as planned. mobilizer - ANS one who works with other community members to get new resources for clients. steps in making a good referral. - ANS a) Sare the referral information with the client b) follow- up on the referral c) the case manger's role varies depending on the client's capabilities what does monitoring services mean? - ANS more than following up on the contact. It means.. offering information intervening in a crisis making another referral what are the certain steps involved with monitoring services? - ANS review the services reciceved by the client, assesses conditions that have changed since the planning phase, extent of progress toward the plans goals/ objectives. What are the questions that case mangers user wen monitoring services? - ANS Has the identified problem been changed? Was the referral made correctly? Were the desired outcomes achieved? Were cultural differences attended to? Should the plan be altered? Should the plan be closed? What are the barriers with working with other professionals? - ANS turf issues competition of clients concern about confidentiality What are the 4 suggestions for enhancing communication when working with other professionals? - ANS 1. avoiding stereotyping other professionals 2. not hesitating to ask for clarification 3. helping other learn your terminology by explaining its meaning 4. being aware other professionals may have different styles of communication Advocacy - ANS speaking on behalf of others pleading their case standing up for their rights case managers are: supporting defending fighting for another person or group characteristics of advocacy? - ANS confidence feeling of control understanding of the system 3 tasks of advocacy - ANS 1. gathering facts to determine whether there is legitimate grievance 2. deciding wether advocacy is more appropriate 3. discussing the needs for advocacy with the client Advocacy is different for 4 reasons? - ANS 1. loyalties divide among the agency, the supervisor, and the client 2. case manager's personal values/ beliefs also complicate the process. 3. advocacy work is difficult 4. must exercise good judgement in choosing when to attack barriers to the client's cause. guidelines for effective advocacy? - ANS -know the conflict and the environment - understand the client's & other parties' needs -develop a clear plan for the client - use techniques of persuasions when appropriate -agreements need to be stated or written - use more adversarial techniques if necessary teamwork - ANS working with other--- key component of case mangement 3 reason why organization & its structure is important - ANS 1. a better understanding of his/her job responsibilities & how they relate to the agency's goals 2. meet more client goals if they use agency procedure correctly 3. case managers' work can fit appropriately into the context of the agency what are some important organizational documents? - ANS mission statement mission statement - ANS summary of funding principles of the agency policies and procedures - ANS standard of practice that is determined by the agency as legal requirements. also included-- standards of practice established by a professional code of ethics by a professional accrediting body. structure of organizations and the important relationships - ANS who is in charge of the agency? who make the places and procedures? is there a reporting structure? what is it? what is the evaluations structure? who supervises whom? how does information get communicated in the agency? authority - ANS refers to assuming responsibility for resources & action. holding individuals accountable for jobs performance accountability - ANS responsibility to other in the organization for performance and use of resources what is included in accountability? - ANS responsible fiscal management external reviews budgets services provided outcomes for the clients what is a organizational chart? - ANS symbolic representation of the lines of authority and accountability. information flow within an organization. final authority in human services agencies rests w/ the board of directors. what does the board of directors do? what is its function? - ANS financial health of the organization. involved with: public realtions helping the agency establish its mission & goals positive public image informal structure - ANS develops within every organization. a ways of meeting the needs that are unmet by the formal structure. supports many functions of the agency. what is organizational climate? describe it. - ANS the conditions of the work envoirnmetn that affect how people experience their work. climate is difficult to describe because it is based on the values, attitudes, and feeling of the people on the work setting. what are the 2 purposes of budgets? - ANS planning and controlling what are the components of budgets and managing resources? - ANS projected expenditures actual expenditures balance expenditure what are some typical expenditures? - ANS salaires, equipment, training, supplies, travel, communications what are the different types of agencies? - ANS public agency, non-profit agency, for-profit agency what are the roles of a case manager today? - ANS performing multiple roles, advocate, broker, coordinator, planner, problem-solver what are the different types of documentary case manger are responsible for? - ANS initial assessments, family histoires, psychosocial assessments, contact notes, goals, service plans, and evaluations what are necessary communication skills? - ANS listening questioning persuading