AHLEI chapter 2 Exam Questions and Answers

AHLEI chapter 2 Exam Questions and Answers Back of the house - Ans ️️ -The functional areas of a hotel in which staff have little or no direct guest contact, such as the engineering, accounting, and human resources divisions clefs d'or - Ans ️️ -the international association of concierges; the title "concierge" technically applies only to members of Les Clefs D'Or compressed work schedule - Ans ️️ -an adaption of full-time work hours that enables an employee to work the equivalent of a standard workweek in fewer than the traditional five days essential functions - Ans ️️ -a term used in the Americans with Disabilities Act; according to government guidelines, the essential functions of a job are those functions or fundamental job duties that the individual who holds the position must be able to perform unaided or with assistance of reasonable accomidation Flextime - Ans ️️ -a program of flexible work hours that allows employees to vary their times of starting and ending work