General Management Exam Review – NOCTI with complete solutions.

General Management Exam Review – NOCTI with complete solutions. management - correct process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources planning - correct answers.a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives organizing - correct answers.a management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organizations goals and objectives leading - correct ing a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organizations goals and objectives controlling - correct answers.a management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not vision - correct encompassing explanation of why the organization exists and where it's trying to head mission statement - correct outline of the fundamental purpose of an organization goals - correct broad, long term accomplishments an organization wishes to attain objectives - correct fic, short term statements detailing how to achieve the organizations goals SWOT analysis - correct answers.SWOT = Strengths, Weaknesses, Opportunities and Threats; a planning tool used to analyze an organizations strengths, weakness, opportunities and threats strategic planning - correct process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals tactical planning - correct process of developing detailed, short term statements about what is to be done, who is to do it, and how it is to be done operational planning - correct process of setting work standards and schedules necessary to implement the company's tactical objectives contingency planning - correct process of preparing alternative courses of action that may be used if the primary plans don't achieve the organizations objectives decision making - correct ing among two or more alternatives problem solving - correct process of solving the everyday problems that occur. problem solving is less formal than decision making and usually calls for quicker action brainstorming - correct g up with as many solutions to a problem as possible in a short period of time with no censoring of ideas PMI - correct answers.PMI = Pluses, Minuses, Implications; listing all the pluses for a solution in one column, all the minuses in another, and the implications in a third column organization chart - correct answers.a visual device that shows relationships among people and divides the organizatins work; it shows who is accountable for the completion of specific work and who reports to whom top management - correct st level of management, consisting of the president and other key company executives who develop strategic plans middle management - correct level of management that includes general managers, dividsion managers, and branch and plant managers who are responsible for tactical planning and controlling supervisory management - correct ers who are directly responsible for supervising workers and evaluating their daily performance technical skills - correct s that involve the ability to perform tasks in a specific discipline or department human relations skills - correct s that involve communication and motivation; they enable managers to work through and with people conceptual skills - correct s that involve the ability to picture the organization as a whole and the relationship among its various parts staffing - correct answers.a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives