WGU C429 Healthcare Operations Management Latest 2023 Graded A

improve employee performance through observation and feedback e.g. hospital is opening soon and conducting drills. CNO observes that the last several drills have slow response times for some units. Manager participation with Debriefing Meeting with employees to understand their concerns promote a sense of teamwork among employees. e.g. hospital is opening soon. CNO learns that several employees are getting into arguments. Asking employees to work together resolve department issues like too much overtime e.g. a CNO has a goal to reduce overtime use by 60% but there are several open positions and others are requesting time off. Shadowing on-the-job observation. improves functionality through reducing inter-professional rivalries. e.g. CNO is concerned with lack of coordination between VAS (voluntary ambulance services) and the emergency department. shadow each other for understanding. e.g. a physician wants to be prepared to apply for the CMO position. shadow incumbent CMO Soft skills the ability to motivate, to inspire trust, to communicate with others. e.g. empathy, timeliness, communication, responsiveness e.g. explaining to newly hired physicians about HCAHPS. communication Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS) A CMS mandated patient satisfaction survey. considered the standard of measurement. e.g. large hospital implements changes to improve overall patient satisfaction scores. leadership wants to measure the initiatives Individual physician performance measures shared with other hospitals to measure performance e.g. hospital admin is bringing on new physicians. they must be integrated into the performance standards of parent hospital. their performance measures should be shared. Physician performance measures linked to salary 1. length of patient stay 2. readmission Integrating family members of new staff into community strategy for retaining new staff e.g. hospital admin is expanding services to rural area. the rural area has a high turnover. Developing corrective actions leadership strategy when problems are identified e.g. a hospital lab loses its certification due to mistyping patients and botching transfusions Decrease likelihood of infection result of increased housekeeping staff e.g. hospital is cited for poor sanitation and admin wants to improve patient outcomes