Quality and Risk Management Complete Questions & Answers

Quality - ANSWER Carrying out interventions correctly according to pre-established standards and procedures, with an aim of satisfying users of the health system and maximizing results without generating health risks or unnecessary costs Quality definition - ANSWER Conformance to specification Risk Management - ANSWER A process consisting of well-defined steps which, when taken in sequence, support better decision -making by contributing to a greater insight into risks and their impacts. Risk - ANSWER probability and severity Effectiveness - ANSWER Providing care processes and achieving outcomes as supported by scientific evidence. Efficiency - ANSWER Maximizing the quality of a comparable unit of health care delivered or unit of health benefit achieved for a given unit of health care resources used. Equity - ANSWER Providing health care of equal quality to those who may differ in personal characteristics other than their clinical condition or preferences for care. Patient Centeredness - ANSWER Meeting patients' needs and preferences and providing education and support. Safety - ANSWER Eliminating actual or potential bodily harm. Timeliness - ANSWER Minimizing delays in obtaining needed care Health Care Quality Domains - ANSWER Effectiveness, Efficiency, Equity, Patient Centeredness, Safety, Timeliness Justification - ANSWER can be undertaken before definition of the problem, start when a problem is recognized or suspected. Swiss Cheese Model - ANSWER multiple errors combine to create major adverse events because of inadequate defenses, explains many adverse events in health care. Each Slice represents a step