Quality Improvement & Risk Management Correct 100%

Quality is? - ANSWER Definition of quality depends on stakeholders (ppl who are invested in a specific organization): -The client/customer (the patient) -The provider/employer (health care providers) -Management (hospital management) -Payer (Insurance, government agency, individual/in relation to Medic-aide) What Is Quality & Improvement as defined by The Institute of Medicine? - ANSWER The degree to which health services for individuals or populations achieve a desired outcome & is consistent with current professional knowledge (doing the best we can using SBP). What is Quality Improvement? - ANSWER -A process for improvement. -To prevent & correct identified problems. -A multidisciplinary team working together to provide the highest quality health care by meeting or exceeding the expectations of the customers we serve (*committees*). -To assure that procedures, methods, & systems have an effective impact & are cost effective. IOM: Institute of medicine is? - ANSWER -Group of Professionals in Healthcare that analyze quality of healthcare (all aspects). -Identify problems & issues that need to be addressed. -Recommend where to focus efforts to improve healthcare. +1999: To Err is Human: healthcare errors +2001 & 2004: Crossing the Quality Chasm =Need for national healthcare coverage =Keeping patients safe +2005: The Patient Safety & Quality Improvement Act +2009: Focus on Priority Areas of Care; (Expanding roles for RNs in new system) An adverse event is? - ANSWER An injury results from a medical intervention & not related to patients underlying condition Near miss is? - ANSWER Recognizing that an event occurred that might have led to an adverse event (*report this event regardless*) Sentinel event is? - ANSWER An event that has a drastic negative outcome; unexpected death, seriously physical or psychological injury or serious risk Root Cause Analysis is? - ANSWER *A systematic