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Genesys Cloud CX: Contact Center Administration Test | Questions with 100% Correct Answers | Verified | Latest Update 2024

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What three components make up the Genesys Cloud Platform? - Collaborate, Communicate, and Contact Center Which of these are the correct 5 key features of Genesys Cloud Contact Center? a. Agent Interface b. Contact Center Management c. AWS d. Process Automation e. Scripts f. Reports, Dashboards, and Views g. Interfaces h. Containers i. ACD - a. Agent Interface b. Contact Center Management e. Scripts f. Reports, Dashboards, and Views i. ACD True or False: There is only one level of licensing for Genesys Cloud Contact Center. - False What 2 types of routing are used by Genesys Cloud? a. Outbound Contact and Inbound Contact b. AWS Routing and IVR Routing c. Standard ACD and Bullseye Routing d. WFM Routing and IVR Routing - Standard ACD and Bullseye Routing

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