EMD Recertification Test Preparation Questions and Answers (rated A+)

The 4 general functions of an EMD. - ANSWER-1 Receive and Process Telephone Calls 2 Dispatch and Coordinate EMS Resources 3. Provide Instructions to Callers and Information to Responders. 4. Coordinate with other Public Safety Agencies. What are the 5 roles of the EMD? - ANSWER-1 Telephone Interrogation 2 Triage 3 Dispatch Allocation and Field Communication 4 Logistics Coordination 5 Resource Networking. List the Four Basic Protocol Components of MPDS. - ANSWER-1 Case Entry Protocol 2 Chief Complaint Protocols 3. Case Exit Protocol 4. Pre-Arrival Instruction Protocols. The 4 objectives of the MPDS - ANSWER-1. Safety 2. System Response 3. Patient Care 4. Information for responders. Why is it important to ask Key Questions in the order they are written? - ANSWER-1. The key questions are ordered by priority, with safety questions in red and generally listed 1st. Questions are then arranged in order of dispatch priority with key words in bold. Describe 2 functions of a shunt Protocol - ANSWER-1. Shunt Protocols help ensure the right protocol is being utilised for the CC. 2. Key questions in a Shunt Protocol help help identify symptoms or situations that may necessitate the use of other protocols. List 2 functions of Determinant Descriptors - ANSWER-1. Designed to facilitate appropriate resource allocation and their mode of response. 2. Enable the EMD to select the most appropriate Determinant Code for the situation at hand. The Four Commandments of the EMD - ANSWER-1. Chief Complaint 2. Age of the Pt 3. LOC 4. Breathing Status. The 4 Priority Symptoms - ANSWER-* Abnormal breathing * Chest Pain * Decreased LOC * Serious Haemorrhage Two Functions of a ECHO Determinant Level. - ANSWER-1. In certain life threatening situations, it allows you to set a preplanned response into motion early. 2. Provides a means for assigning response-capable units that would not normally respond to EMS calls. PDI - ANSWER-Post Dispatch Instructions PAI - ANSWER-Pre-Arrival Instructions CC - ANSWER-Chief Complaint Special Caller Situations - ANSWER-Elderly Callers Child Callers Mentally Ill Callers Foreign-Language Callers Speech and Hearing Impaired Callers Emotional Callers 5 Techniques of Call Management - ANSWER-1. Minimising call-Processing gaps 2. Focus on the callers message, NOT the way it is delivered 3. Acknowledge the caller's emotion 4. Using calming techniques throughout the call. 5. Use repetitive persistance when necessary. What is the difference between field and DLS assessment? - ANSWER-The field provider is able to use all senses to assess a scene and the patient/s. The EMD relies on the caller answering structured protocol driven questions to help priorotise the key symptoms.