Genesys ICCS Exam (IC System Configuration & Support)Accurate 100%!

Genesys ICCS Exam (IC System ConfiguratDescribe the function of the Notifier subsystem. - ANSWER It acts as the communications hub that all other components of the IC platform use to communicate. Describe the function of the Interaction Processor subsystem - ANSWER IP tells the system how to behave when an event occurs. It controls the execution of the handlers that provide much of the system's functionality. Describe the function of the Telephony Services subsystem. - ANSWER It is the only component that communicates directly with the hardware. It allows IC to detect telephony events and to perform operations on telephone calls. What is a queue? - ANSWER A container for interactions that can be processed. Describe system and non-system queues. - ANSWER The system queue receives all incoming interactions before they are sent on to a non-system queue. Non-system queues are user queues, station queues, and ACD queues. Briefly describe VoIP, SIP, and RTP. - ANSWER Briefly cover the key elements of these three terms again as shown on the presentation. List the three headers that are required for transporting voice through an IP based network and their matching octet count. - ANSWER IP - 20 bytes UDP - 8 bytes RTP - 12 bytes Describe the MOS scoring methodology: - ANSWER MOS Scoring is a very subjective methodology of determining audio quality based on input from a sample of listeners, ion & Support)Accurate 100%!