Genesys ICCS Exam (Administering the System) | 2023 | 77 Questions with 100% Correct Answers | Updated & Verified

Genesys ICCS Exam (Administering the System) | 2023 | 77 Questions with 100% Correct Answers | Updated & Verified What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - Interaction Optimizer How do you refresh the view in Interaction Administrator? - F5 or View/Refresh What is the difference between the tree view (left pane) and list view (right pane) in Interaction Administrator? - The left pane is a tree view with container names and icons. The right pane is the list view displaying configuration data for the selected container. What are 3 ways to access Help files in all PureConnect applications? - F1; Help from the menu; Programs Interactive Intelligence Online Documentation What 3 primary containers are used to organize PureConnect configuration data? - Server; People; System What container is used to create users and workgroups? - People What utility can help streamline the IP Phone Configuration process? - Managed IP Phone Assistant Registration Type: DNS SRV - Enter the domain name and protocol for the registration. Registration Type: Line - Select an existing line from the pull-down list for the registration. Registration Type: Manual - Manually enter the address, port, and protocol for the registration. Registration Type: Sip Proxy - A provisioned Interaction Sip Proxy Server. Describe the purpose of a Registration Group - Required to be specified for every managed IP phone. It controls how and where the phone registers with IC. What happens if a line configuration that is used in a registration group is changed? - Phones will not properly receive new settings until they are reloaded. What is the recommendation when creating individual managed IP phone and associated SIP stations in a production environment where a large number of phones are involved? - It is recommended that you create a Managed IP Phone Template