NBE Funeral Service Admin 1-40 Exam Questions with 100% Correct Answers

The picture that accompanies this exam is an example of a(n): A. death notice B. first call forms C. funeral folders D. orbituary Correct Answer orbituary College Mortuary is very concerned with the way families who telephone the funeral home are treated by answering service personnel as well as the secretary's arrangers and attendants who might answer the Funeral Home Telephone. The Mortuary trains all new employees on the proper etiquette of answering the phone, keeping in mind that the phone is often the first contact information as well as sensitivity and compassion. What is the best way to answer the phone at College Mortuary? A. College Mortuary, this is Donna Backhaus, may help you? B. Good evening College Mortuary C. College Mortuary - Good Morning How may we help you? D. Happy Holidays College Mortuary, how may I help you? Correct Answer College Mortuary, this is Donna Backhaus, may help you? Where does a funeral home likely go to pick up a US Flag for burial purposes? A. United Parcel Services B. US Post Office C. The local cemetery D. Social Security Correct Answer US Post Office You all have been embalming at various facilities by now and witnessed the varied condition of the deceased. In addition to the name of the deceased, time of death, the address of the facility, the next of kin name and contact information and the name of the physician to sign the death certificate, in this day and age what is likely the next most important bit of information needed to staff the removal properly? A. the expected time the family will leave the facility B. the phone number for security C. the weight of the deceased D. the date of the funeral service Correct Answer the weight of the deceased What does VSIMS stand for? A. Very Specific information for Mortuary Standards