Test Bank

Test Bank 1. Groups are defined by all of the following characteristics except: a. The members are mutually dependent on each other. b. There is recognition that people belong to a collective entity. c. There are rules and roles that control people's interactions. d. Members of the group are dependent on one another to achieve individual goals. e. There is satisfaction of personal needs through group membership. - CORRECT ANSWERS D 2. Groups are different from teams because: a. Groups are typically work-related while teams are sports-related. b. Teams are typically larger than groups. c. Teams involve greater interaction and coordination among members to achieve a common goal. d. Teams are more hierarchical than groups. e. Teams have a leader whereas groups do not. - CORRECT ANSWERS C 3. According to the textbook, which of the following is not a way teams are used by organizations? a. To provide advice on how to improve quality. b. To coordinate day-to-day work activities. c. To design and develop new products. d. To plan organizational change. e. To discipline employees. - CORRECT ANSWERS E 4. Self-managing teams are different from traditional work groups because: a. They have fewer members. b. There is no leader. c. The teams are more strongly linked to the organization's hierarchy. d. They make greater use of consensus or democratic decision making. - CORRECT ANSWERS D 5. The use of teams by organizations is increasing because: a. Organizations are getting larger. b. Employees want their jobs to be simplified. c. Jobs are becoming more complex and interdependent. d. Organizations are seeking stability. - CORRECT ANSWERS C 6. The historical approach to job design that shows the value of using teams in most modern organizations is called: a. Scientific management b. Sociotechnical systems theory c. Hawthorne effect d. Total quality management - CORRECT ANSWERS B 7. The work of Kurt Lewin and his followers changed the study of group dynamics by: a. Using the individual, rather than the group, as the unit of study. b. Developing an action research approach that demonstrated the value of applied research and theory. c. Showing how the study of individuals could be used to promote social change. d. Focusing on leaders as drivers of group processes. - CORRECT ANSWERS B 8. Hawthorne discovered that: a. Studying workers has no impact on worker performance. b. Social factors have an important impact on performance. c. Breaking up tasks into smaller ones leads to an increase in performance. d. Teams are no better at performing complex tasks than individuals. - CORRECT ANSWERS B 9. Which of the following is not a type of work team as identified by Sundstrom? a. Executive teams b. Management teams c. Parallel teams d. Service teams - CORRECT ANSWERS A 10. Triplett's finding that the presence of other people increases performance is called: a. Scientific management b. Social facilitation c. Binging d. Social identification - CORRECT ANSWERS B 11. According to the social facilitation effect, a person will run ____ when ______. a. Faster; other people are around b. Faster; by him/herself c. Slower; other people are around d. Faster; s/he will receive a reward - CORRECT ANSWERS