APHR Exam 2022/2023 - HR Operations
with Complete Solutions
HR Operations - ANSWER-Services provided by an HR department to the
organization's operations. Administrative services, recruitment, employee relations, legal
compliance, policy development, compensation and benefits, training and development,
and safety.
Transformational HR - ANSWER-Delivering strategy and change
Transactional HR - ANSWER-dealing with a wide range of administrative and
operational tasks in support of the organization
Body of Knowledge Statements for the HR Operations Functional Area - ANSWER--
Organizational strategy and its connection to mission, vision, values, business goals,
and objectives
- Organizational culture (traditions, unwritten procedures)
- Legal and regulatory environment
- Confidentiality and privacy rules that apply to employee records, company data, and
individual data
- Business functions (for example, ADA , EEO, progressive discipline)
- HR Metrics (cost per hire, number of grievances)
- Tools to compile data (spreadsheets, statistical software
- Methods to collect data (surveys, interviews, observations)
- Reporting and presentation techniques (histogram, bar chart)
- Impact of technology in HR (social media, monitoring software, biometrics)
- Employee records management (electronic/paper, retention, disposal)
- Statutory reporting requirements (OSHA, ERISA, ACA)
- Purpose and function of human resource information systems (HRIS)
- Job classifications (exempt, nonexempt, contractor)
- Job analysis methods and job descriptions
- Reporting structure (matrix, flat)
- Types of external providers (recruitment firms, benefits brokers, staffing agencies)
- Communication techniques (written, oral, e-mail, passive, aggressive)
Laws and Regulations - ANSWER-Three major legal compliance domains impact all
levels of organizational management:
- Equal Opportunity
- Affirmative Action
- Sexual Harassment
HR Functions - ANSWER-Some of the functions of an HR department are personnel
sourcing, hiring, training, skill development, benefits administration, and compliance
This study source was downloaded by 100000835004878 from CourseHero.com on 01-08-2023 01:52:06 GMT -06:00
https://www.coursehero.com/file/185715435/APHR-Exam-2022docx/
, with applicable national, regional and local laws. HR is responsible for attracting,
training, and maintaining the safety of the employees of the company.
Staffing and Employment - ANSWER-
Employment - ANSWER-
Co-Employment - ANSWER-
Employee Relations - ANSWER-
Records Management - ANSWER-
Compensation and Benefits - ANSWER-
Training and Development - ANSWER-
Health, Safety and Security - ANSWER-
HR Research - ANSWER-
HR Generalist - ANSWER-
HR Specialist - ANSWER-
HR Manager, Director or Officer - ANSWER-
HR Support System - ANSWER-
HR Education and Certification - ANSWER-
HR Networking - ANSWER-
Organizational Accountability - ANSWER-
Multifunctional HR Department - ANSWER-
Sole HR Practicioner - ANSWER-
HR Call Center Operations - ANSWER-
Organizational Strategy - ANSWER-
Mission - ANSWER-
Vision - ANSWER-
This study source was downloaded by 100000835004878 from CourseHero.com on 01-08-2023 01:52:06 GMT -06:00
https://www.coursehero.com/file/185715435/APHR-Exam-2022docx/
with Complete Solutions
HR Operations - ANSWER-Services provided by an HR department to the
organization's operations. Administrative services, recruitment, employee relations, legal
compliance, policy development, compensation and benefits, training and development,
and safety.
Transformational HR - ANSWER-Delivering strategy and change
Transactional HR - ANSWER-dealing with a wide range of administrative and
operational tasks in support of the organization
Body of Knowledge Statements for the HR Operations Functional Area - ANSWER--
Organizational strategy and its connection to mission, vision, values, business goals,
and objectives
- Organizational culture (traditions, unwritten procedures)
- Legal and regulatory environment
- Confidentiality and privacy rules that apply to employee records, company data, and
individual data
- Business functions (for example, ADA , EEO, progressive discipline)
- HR Metrics (cost per hire, number of grievances)
- Tools to compile data (spreadsheets, statistical software
- Methods to collect data (surveys, interviews, observations)
- Reporting and presentation techniques (histogram, bar chart)
- Impact of technology in HR (social media, monitoring software, biometrics)
- Employee records management (electronic/paper, retention, disposal)
- Statutory reporting requirements (OSHA, ERISA, ACA)
- Purpose and function of human resource information systems (HRIS)
- Job classifications (exempt, nonexempt, contractor)
- Job analysis methods and job descriptions
- Reporting structure (matrix, flat)
- Types of external providers (recruitment firms, benefits brokers, staffing agencies)
- Communication techniques (written, oral, e-mail, passive, aggressive)
Laws and Regulations - ANSWER-Three major legal compliance domains impact all
levels of organizational management:
- Equal Opportunity
- Affirmative Action
- Sexual Harassment
HR Functions - ANSWER-Some of the functions of an HR department are personnel
sourcing, hiring, training, skill development, benefits administration, and compliance
This study source was downloaded by 100000835004878 from CourseHero.com on 01-08-2023 01:52:06 GMT -06:00
https://www.coursehero.com/file/185715435/APHR-Exam-2022docx/
, with applicable national, regional and local laws. HR is responsible for attracting,
training, and maintaining the safety of the employees of the company.
Staffing and Employment - ANSWER-
Employment - ANSWER-
Co-Employment - ANSWER-
Employee Relations - ANSWER-
Records Management - ANSWER-
Compensation and Benefits - ANSWER-
Training and Development - ANSWER-
Health, Safety and Security - ANSWER-
HR Research - ANSWER-
HR Generalist - ANSWER-
HR Specialist - ANSWER-
HR Manager, Director or Officer - ANSWER-
HR Support System - ANSWER-
HR Education and Certification - ANSWER-
HR Networking - ANSWER-
Organizational Accountability - ANSWER-
Multifunctional HR Department - ANSWER-
Sole HR Practicioner - ANSWER-
HR Call Center Operations - ANSWER-
Organizational Strategy - ANSWER-
Mission - ANSWER-
Vision - ANSWER-
This study source was downloaded by 100000835004878 from CourseHero.com on 01-08-2023 01:52:06 GMT -06:00
https://www.coursehero.com/file/185715435/APHR-Exam-2022docx/
