Total Quality Management Exam 1 | with complete solution | updated 2023|24

Total Quality Management Exam 1 | with complete solution | updated 2023|24 To manufacture products within specifications, the processes producing the parts need to be ______ and ______? - Stable and Predictable _______ defines "quality" as a subjective term for which each person has his or her own definition. - ASQ Successful companies strive to focus on the customers and their needs, requirements, and expectations. The ______ of the customer serves as a significant source of information for making improvements to a company's products and services. - Voice Which Quality Advocate said, "quality is conformance to specifications?" - Phillip Crosby A _______ takes inputs and performs value-added activities on those inputs to create an output - Process The Six Sigma Methodology Acronym DMAIC stands for: Develop, Measure, Analyze, Improve, Control. - False The Lean philosophy is mainly focused on the elimination of waste in processes and establishing standard work processes. - True Variation is present in any natural process, no two products or occurrences are exactly alike. - True Quality Control focuses on improving processes in order to enable companies to give customers what they want the first time, every time. - False Quality Control refers to the use of specifications and inspection of completed parts, sub-assemblies, , and products to design, produce, review, sustain, and improve the quality of a product or service - True Dr. Walter Shewhart - Studied process control through charting techniques Dr. W Edwards Deming - Described an economic chain reaction associated with quality Dr. Joseph M. Juran - Made use of 3 quality management processes including planning, control, and improvement Dr. Armand Feigenbaum - Defined quality based on the customers actual experience with the product or service Philip Crosby - Emphasized four absolutes of quality management Dr. Kaoru Ishikawa - Advocates the use of the seven tools of quality Dr. Genichi Taguchi - Known for his loss function Controlled Variation - Common Cause Uncontrolled Variation - Assignable Cause Plan Do Study Act also known as the Shewhart Cycle is a systematic approach to problem solving for process improvement. - True Within a ___________________, the necessary ingredients exist to enable the organization's employees to identify, design, develop, produce, deliver, and support products or services that the customer wants. - Quality management system The purpose of the __________________ standards is to facilitate the multinational exchange of products and services by providing a clear set of quality system requirements. The standards provide a baseline against which an organization's quality system can be judged. - ISO 9000 _________ encourages organizations to develop, install, and utilize a quality management system that supports continuous improvement through the prevention of defects, and the reduction of variation and waste. - International Organization for Standardization (ISO) Baselining is a continuous process of measuring products, services, and practices against competitors or industry leaders. - False Six Sigma Projects are easy to identify. They seek out sources of waste such as overtime and warranty claims; investigate production backlogs or areas in need of more capacity; and focus on customer and environmental issues. - True Six Sigma Methodology follows a problem solving system known as DMAIC - True ISO 9000 - Clear quality management system requirements for international cooperation and improved record keeping Baldrige Award - Results driven competitiveness through total quality management Traditional QMS - Focuses on continuous improvement of customer service Si