2023USPS421Test|QUESTIONSAND ANSWERS|ALREADYGRADEDA+|2024

2023USPS421Test|QUESTIONSAND ANSWERS|ALREADYGRADEDA+|2024 CUSTOMER SERVICE SKILLS - CORRECT ANSWER - Provide an attitude of excellent service. - Identify customer needs. - Thoughtful body language and words. - Uncompromising service at every contact point. - Resolving conflict. - Exceeding customer expectations. customer-centric environment - CORRECT ANSWER People, processes, pride, and results to ensure the customer's expectations are exceeded. SSA - CORRECT ANSWER Sale & Service Associate SSDA - CORRECT ANSWER Sale & Service Distribution Associate PSE - CORRECT ANSWER Postal Support Employee USPS Mission - CORRECT ANSWER Provide a reliable, efficient, trusted and affordable universal delivery service that connects people and helps businesses grow. USPS Vision - CORRECT ANSWER A Postal Service that enables all citizens to connect, businesses to grow, and communities to thrive in a digital world. USPS is - CORRECT ANSWER Self-supporting, independent federal agency, and the only delivery service that reaches every address in the nation. USPS core set of enduring goals are to: - CORRECT ANSWER • Deliver High-Quality Services • Provide World Class Customer Experiences • Ensure a Safe Workplace and an Engaged Workforce Postal Inspectors - CORRECT ANSWER Primary law enforcing agency of the USPS, protecting the Postal Service, securing the nation's mail system, and ensuring public trust in the mail. Ensure Security and Sanctity of the Mail - CORRECT ANSWER You are mandated by federal law to preserve and protect all mail placed in your c