2023
wellcare
-
Mastery
Test
With
100
%
Verified
Answers
During
an
appointment,
you
may
not
discuss
any
products
not
agreed
to
in
advance
by
the
beneficiary.
a.
True
b.
False
-
ANS
True
When
a
paper
SOA
form
is
used,
it
must
be
completed
__________
hosting
the
sales
presentation.
a.
Prior
to
b.
During
c.
After
-
ANS
A.
Prior
to
Brokers/Agents
can
submit
a
support
ticket
online
through
their
Centene
Workbench
portal.
Select
one:
True
False
-
ANS
True
Wellcare
does
not
need
to
be
informed
of
all
marketing/sales
events
at
which
plans
or
materials
will
be
presented
or
distributed
(Formal
&
Informal).
Select
one:
True
False
-
ANS
False
Which
of
the
following
actions
are
you
required
to
do
when
contacted
regarding
an
allegation
of
noncompliant
activity?
a.
Speak
with
the
investigator
as
quickly
as
possible.
b.
Answer
all
questions
honestly
and
completely.
c.
Offer
information
and
documents
important
to
the
investigation.
d.
All
of
the
above
-
ANS
D.
All
of
the
above
Key
areas
you
as
a
broker/agent
have
control
over
and
impact
upon
regarding
Star
Ratings
for
quality
are:
a.
Member
Satisfaction/Experience
b.
Complaints
c.
Rapid
Disenrollment
d.
All
of
the
above
-
ANS
D.
All
of
the
above
1 / 2
Noting
the
correct
enrollment
period
on
enrollment
applications
helps
in
preventing
delayed
enrollment
processing.
Select
one:
True
False
-
ANS
True
Health
plan
fax
numbers
vary
for
health
plans
that
offer
fax
enrollment
submissions.
Select
one:
True
False
-
ANS
True
Centene
requires
all
contracted
brokers/agents
to
read,
understand,
and
agree
to
Centene's
Business
Ethics
and
Code
of
Conduct
Policy.
Select
one:
True
False
-
ANS
True
A
grievance
request,
or
any
evidence
concerning
a
grievance,
must
be
filed
orally
or
in
writing
no
later
than
_____
calendar
days
from
the
date
of
the
event
or
the
date
the
member
is
made
aware
of
the
issue.
a.
30
b.
45
c.
60
d.
90
-
ANS
C.
60
Any
request
or
distribution
of
PHI
should
contain
only
the
minimum
amount
of
PHI
required
to
complete
the
intended
task.
Select
one:
True
False
-
ANS
True
Beneficiary-facing
content
that
includes
generic
or
plan-specific
product
or
benefit
information
must
be
submitted
for
review
and
CMS
submission,
as
well
as
acceptance
or
approval,
prior
to
distribution.
Select
one:
True
False
-
ANS
TruePowered by TCPDF (www.tcpdf.org)
2 / 2
wellcare
-
Mastery
Test
With
100
%
Verified
Answers
During
an
appointment,
you
may
not
discuss
any
products
not
agreed
to
in
advance
by
the
beneficiary.
a.
True
b.
False
-
ANS
True
When
a
paper
SOA
form
is
used,
it
must
be
completed
__________
hosting
the
sales
presentation.
a.
Prior
to
b.
During
c.
After
-
ANS
A.
Prior
to
Brokers/Agents
can
submit
a
support
ticket
online
through
their
Centene
Workbench
portal.
Select
one:
True
False
-
ANS
True
Wellcare
does
not
need
to
be
informed
of
all
marketing/sales
events
at
which
plans
or
materials
will
be
presented
or
distributed
(Formal
&
Informal).
Select
one:
True
False
-
ANS
False
Which
of
the
following
actions
are
you
required
to
do
when
contacted
regarding
an
allegation
of
noncompliant
activity?
a.
Speak
with
the
investigator
as
quickly
as
possible.
b.
Answer
all
questions
honestly
and
completely.
c.
Offer
information
and
documents
important
to
the
investigation.
d.
All
of
the
above
-
ANS
D.
All
of
the
above
Key
areas
you
as
a
broker/agent
have
control
over
and
impact
upon
regarding
Star
Ratings
for
quality
are:
a.
Member
Satisfaction/Experience
b.
Complaints
c.
Rapid
Disenrollment
d.
All
of
the
above
-
ANS
D.
All
of
the
above
1 / 2
Noting
the
correct
enrollment
period
on
enrollment
applications
helps
in
preventing
delayed
enrollment
processing.
Select
one:
True
False
-
ANS
True
Health
plan
fax
numbers
vary
for
health
plans
that
offer
fax
enrollment
submissions.
Select
one:
True
False
-
ANS
True
Centene
requires
all
contracted
brokers/agents
to
read,
understand,
and
agree
to
Centene's
Business
Ethics
and
Code
of
Conduct
Policy.
Select
one:
True
False
-
ANS
True
A
grievance
request,
or
any
evidence
concerning
a
grievance,
must
be
filed
orally
or
in
writing
no
later
than
_____
calendar
days
from
the
date
of
the
event
or
the
date
the
member
is
made
aware
of
the
issue.
a.
30
b.
45
c.
60
d.
90
-
ANS
C.
60
Any
request
or
distribution
of
PHI
should
contain
only
the
minimum
amount
of
PHI
required
to
complete
the
intended
task.
Select
one:
True
False
-
ANS
True
Beneficiary-facing
content
that
includes
generic
or
plan-specific
product
or
benefit
information
must
be
submitted
for
review
and
CMS
submission,
as
well
as
acceptance
or
approval,
prior
to
distribution.
Select
one:
True
False
-
ANS
TruePowered by TCPDF (www.tcpdf.org)
2 / 2
