CSSGB Study Guide

Academic Quality Improvement Project (AQIP) - Correct Answer-A forum for higher education institutions to review one another's action projects. Acceptance quality limit (AQL) - Correct Answer-In a continuing series of lots, a quality level that, for the purpose of sampling inspection, is the limit of a satisfactory process average. Acceptance number - Correct Answer-The maximum number of defects or defectives allowable in a sampling lot for the lot to be acceptable. Acceptance sampling - Correct Answer-Inspection of a sample from a lot to decide whether to accept that lot. There are two types: attributes sampling and variables sampling. In attributes sampling, the presence or absence of a characteristic is noted in each of the units inspected. In variables sampling, the numerical magnitude of a characteristic is measured and recorded for each inspected unit; this involves reference to a continuous scale of some kind. Acceptance sampling plan - Correct Answer-A specific plan that indicates the sampling sizes and associated acceptance or non acceptance criteria to be used. In attributes sampling, for example, there are single, double, multiple, sequential, chain and skip-lot sampling plans. In variables sampling, there are single, double and sequential sampling plans. For detailed descriptions of these plans, see the standard ANSI/ISO/ASQ A: Statistics—Vocabulary and Symbols—Statistical Quality Control. Accreditation - Correct Answer-Certification by a recognized body of the facilities, capability, objectivity, competence and integrity of an agency, service or operational group or individual to provide the specific service or operation needed. The term has multiple meanings depending on the sector. Laboratory accreditation assesses the capability of a laboratory to conduct testing, generally using standard test methods. Accreditation for healthcare organizations involves an authoritative body surveying and verifying compliance with recognized criteria, similar to certification in other sectors. Accreditation body - Correct Answer-An organization with authority to accredit other organizations to perform services such as quality system certification. Accuracy - Correct Answer-The characteristic of a measure. Activity based costing - Correct Answer-An accounting system that assigns costs to a product based on the amount of resources used to design, order or make it. Activity network diagram - Correct Answer-An arrow diagram used in planning. Advanced Product Quality Planning (APQP) - Correct Answer-High level automotive process for product realization, from design through production part approval. Adverse event - Correct Answer-Healthcare term for any event that is not consistent with the desired, normal or usual operation of the organization; also known as a sentinel event. Affinity diagram - Correct Answer-A management tool for organizing information (usually gathered during a brainstorming activity). Alignment - Correct Answer-Actions to ensure that a process or activity supports the organization's strategy, goals and objectives. American Association for Laboratory Accreditation (A2LA) - Correct Answer-An organization that formally recognizes another organization's competency to perform specific tests, types of tests or calibrations. American Customer Satisfaction Index (ACSI) - Correct Answer-Released for the first time in October 1994, an economic indicator and cross industry measure of the satisfaction of U.S. household customers with the quality of the goods and services available to them. This includes goods and services produced in the United States and imports from foreign firms that have substantial market shares or dollar sales. ASQ is a founding sponsor of the ACSI, along with the University of Michigan Business School and the CFI Group. American National Standards Institute (ANSI) - Correct Answer-A private, nonprofit organization that administers and coordinates the U.S. voluntary standardization and conformity assessment system. It is the U.S. member body in the International Organization for Standardization, known as ISO. American National Standards Institute-American Society for Quality (ANSI-ASQ) - Correct Answer-Organization that accredits certification bodies for ISO 9001 quality management systems, ISO 14001 environmental management systems and other industry specific requirements