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  • CCHP - Certified Corporate Housing Professional
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CCHP FINAL STUDY GUIDE CORRECTLY SOLVED!!

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CCHP FINAL STUDY GUIDE CORRECTLY SOLVED!! key words in the definition of culture ANS- accepted or familiar stages of health communication model ANS- 1. planning and strategy development 2. developing & pretesting concepts, messages, & materials 3. implementing the program 4. assessing effectiveness & making refinements paralanguage ANS- language without the words proxemics ANS- perception and use of interpersonal and personal space nonverbal communication ANS- communication using body movements, gestures, and facial expressions rather than speech concepts representative of all cultures ANS- - paralanguage - proxemics - nonverbal communication - cultural knowledge comes from dialogue CLAS standards (definition) ANS- national standards for providing culturally & linguistically appropriate services in health care what are the CLAS standards ANS- - provide language assistance services - individual must be made aware that services are available - competent providing language assistance - health related material in patient's preferred language historical perspectives ANS- - misunderstanding & mistrust lead to conflict

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