3CX Academy, Intermediate Certification Questions and Answers(A+ Solution guide)

User A from group A has "Show presence to group members" and "Can See group members" checked, User B from group B has the same. Can they see each others presences? - Answer No Certificates in PFX format are single files containing the certificate and the private key. - Answer True Is there a way to add a company phonebook contact from the 3CX client - Answer Yes You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three extensions are added as members of this Ring Group (in order A, B, and C). Let's assume that extension B is engaged in a call. Extension A and C are available. A new call comes into this Ring Group. If extension A does not answer the call after the configured "Ring Time" the call will be forwarded to the "Destination if no answer" - Answer False The way the Digital Receptionist destination is chosen, is controlled by the DTMF tone it receives. - Answer True In general, calls from a Queue to an IP phone will never leave a missed call notification. - Answer True On an existing 3CX installation, if you want to change the public FQDN but keep the same license key, you must take a backup with all options except "Include License Key & FQDN," release the FQDN from the license key, reinstall 3CX, restore the backup and enter the new FQDN with the old license key. - Answer True When custom prompts are used during the announcement of the Digital Receptionist, the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono. - Answer False Can a range of dates be defined as a Holiday? - Answer Yes All extensions are added to the "DEFAULT" group (which can be renamed) upon creation. - Answer TrueSTUN is a method enabling deskphones to discover their public IP address and port mapping of their internal SIP port. - Answer True In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full Backup of V14 - Uninstall V14 - Install V15 - during the installation restore V14 backup - finish the V15 installation. - Answer True Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard Edition" license. Can extension 100, by any means, only log out from Queue A as an active agent but not from Queue B? - Answer No